Regional Service Delivery Manager

Philip Southcote School; Ewell; On-site; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Generous pension

Holiday entitlement

Training and development

Wellbeing support (EAP & GP)

Free eye tests

Job summary

Bourne Education Trust seeks a Regional Service Delivery Manager to lead IT support across a regional cluster of schools. The role drives the IT roadmap, ensuring systems support curriculum delivery and administration while coordinating training and service improvements.

Based in Addlestone with travel to sites as needed. Frontline duties include managing helpdesk performance and aligning IT services with strategic plans, reporting to the Director of IT and maintaining safeguarding commitments

Qualifications

• An awareness, understanding and commitment to the protection and safeguarding of children

Responsibilities

• Lead the provision of IT technical support and accountable for systems and services within the allocated cluster of schools
• Accountable for help-desk ticket response rates for allocated schools, ensuring they fall within agreed limits, supporting technical staff as required and ensuring escalation to the Technical or Operations Manager as appropriate
• Ensure that training, where required, is provided to technical staff within the cluster

Job description

Benefits: Generous pension and holiday entitlement, training and development, recognition policies, wellbeing support (24/7 GP access & EAP), access to discount platform, work-life balance, family-friendly policies, free parking, occupational sick pay

We are seeking a Regional Service DeliveryManager join our team at Bourne Education Trust.

The Regional Service Delivery Manager’s role is to lead the technical support and IT provision across a regional cluster of schools, playing a key part in the development and implementation of the Trust’s IT strategic vision and roadmap. This includes ensuring that IT systems effectively support curriculum delivery, business management, and administration, underpinned by clear short, medium, and long-term plans.

About Bourne Education Trust

Bourne Education Trust (BET), a successful multi-academy trust comprising twenty-four schools across Surrey, Hampshire, and the London Borough of Richmond upon Thames, we benefit from a comprehensive support network and collaborative environment.

Details

Job title: Regional Service Delivery Manager

Location: Addlestone, Surrey (regular travel to other school sites is required)

Contract: Permanent, full time (36 hours per week, 52 weeks per annum)

Responsible to: Director of IT

• Generous workplace pension through LGPS


• Generous holiday entitlement


• Ongoing training, learning and development opportunities


• Recognition policies for exceptional performance and long service


• Well-being support, including 24/7 online GP access, Employee Assistance Programme (EAP), online wellness support and free eye tests and vaccinations


• Access to savings on your everyday spending including groceries, homeware, entertainment and holidays, through My Group benefits platform


• Work-life balance, and family friendly policies and processes


• Free on-site parking and cycle to work scheme

Key responsibilities include:

• Lead the provision of IT technical support and accountable for systems and services within the allocated cluster of schools


• Accountable for help-desk ticket response rates for allocated schools, ensuring they fall within agreed limits, supporting technical staff as required and ensuring escalation to the Technical or Operations Manager as appropriate


• Ensure that training, where required, is provided to technical staff within the cluster

Requirements include:

• An awareness, understanding and commitment to the protection and safeguarding of children


• ITIL certification or the willingness to undertake training


• Minimum 3 years of relevant work experience within a Network/IT Management role or equivalent

For full job description and requirements, please see applicant pack.

Our Culture

At Bourne Education Trust, we value colleagues who are:

• Reflective, optimistic and aspirational


• Collaborative and innovative


• Committed, engaged and professional


• Advocates for equality and inclusivity

Bourne Education Trust are committed to safeguarding and protecting the welfare and safety of its staff and pupils, and follows safeguarding interview procedures. We expect all candidates to meet the highest standard of safeguarding and successful applicants will be required to undertake an Enhanced Disclosure and Barring Service (DBS) check.

Bourne Education Trust is committed to equality of opportunity for all colleagues, pupils and other stakeholders. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. In advertising our vacancies, we are committed to accommodating diverse needs. If you require the applicant job pack to be supplied in a different format, please don't hesitate to contact us and we will do our best to provide a suitable alternative.

Reasonable adjustments to the shortlisting process:

Bourne Education Trust is proud to be a Disability Confident Employer and no applicant will be disadvantaged due to a disability. All candidates who are disabled, as defined by the Equality Act 2010 and who meet the minimum essential requirements will be offered an interview.