Regional Service Delivery Manager

Bourne Education Trust; Epsom; On-site; GBP 46,000 - 52,000; Full time

Benefits offered by this job

Generous LGPS pension

Generous holiday entitlement

Training and development opportunities

Well-being support (EAP, 24/7 GP)

Free on-site parking

Cycle to work

Job summary

Bourne Education Trust invites applications for a Regional Service Delivery Manager to oversee IT provision across a regional cluster of schools. You will lead technical support and ensure IT services align with the Trust's strategic vision supporting curriculum delivery and admin functions.

This permanent, full-time role in Addlestone, Surrey, involves regular travel to other school sites and close collaboration with the Director of IT to deliver short-, medium- and long-term IT plans.

Qualifications

• An awareness, understanding and commitment to the protection and safeguarding of children.
• ITIL certification or willingness to undertake training.
• Minimum 3 years of relevant work experience within a Network/IT Management role or equivalent.

Responsibilities

• Lead the provision of IT technical support and accountable for systems and services within the allocated cluster of schools.
• Accountable for help-desk ticket response rates for allocated schools, ensuring they fall within agreed limits, supporting technical staff as required and ensuring escalation to the Technical or Operations Manager as appropriate.
• Ensure that training, where required, is provided to technical staff within the cluster.

Skills

ITIL certification

IT management experience

Job description

We are seeking a Regional Service Delivery Manager join our team at Bourne Education Trust.

The Regional Service Delivery Manager’s role is to lead the technical support and IT provision across a regional cluster of schools, playing a key part in the development and implementation of the Trust’s IT strategic vision and roadmap. This includes ensuring that IT systems effectively support curriculum delivery, business management, and administration, underpinned by clear short, medium, and long-term plans.

About Bourne Education Trust

Bourne Education Trust (BET), a successful multi-academy trust comprising twenty-four schools across Surrey, Hampshire, and the London Borough of Richmond upon Thames, we benefit from a comprehensive support network and collaborative environment.

Details

• Job title: Regional Service Delivery Manager
• Location: Addlestone, Surrey (regular travel to other school sites is required)
• Contract: Permanent, full time (36 hours per week, 52 weeks per annum)
• Salary: Support pay scale 10, £48,697
• Responsible to: Director of IT

Benefits

• Generous workplace pension through LGPS
• Generous holiday entitlement
• Ongoing training, learning and development opportunities
• Recognition policies for exceptional performance and long service
• Well-being support, including 24/7 online GP access, Employee Assistance Programme (EAP), online wellness support and free eye tests and vaccinations
• Access to savings on your everyday spending including groceries, homeware, entertainment and holidays, through My Group benefits platform
• Work-life balance, and family friendly policies and processes
• Free on-site parking and cycle to work scheme
• Occupational sick pay

Key Responsibilities Include

• Lead the provision of IT technical support and accountable for systems and services within the allocated cluster of schools
• Accountable for help-desk ticket response rates for allocated schools, ensuring they fall within agreed limits, supporting technical staff as required and ensuring escalation to the Technical or Operations Manager as appropriate
• Ensure that training, where required, is provided to technical staff within the cluster

Essential Requirements include

• An awareness, understanding and commitment to the protection and safeguarding of children
• ITIL certification or the willingness to undertake training
• Minimum 3 years of relevant work experience within a Network/IT Management role or equivalent

For full job description and requirements, please see applicant pack.

Our Culture

• Reflective, optimistic and aspirational
• Collaborative and innovative
• Committed, engaged and professional
• Advocates for equality and inclusivity

Generous pension and holiday entitlement, training and development, recognition policies, wellbeing support (24/7 GP access & EAP), access to discount platform, work-life balance, family-friendly policies, free parking, occupational sick pay