IT Service Delivery Lead

London South East Academies Trust; Orpington; On-site; GBP 42,000 - 60,000; Full time

Job summary

London South East Academies Trust is seeking an IT Service Delivery Lead to coordinate the operational delivery of IT services across multiple school sites. You will build strong relationships with Headteachers, School Business Managers and senior leaders while ensuring services meet agreed standards and support the Trust's digital ambitions.

In this role, you will lead supplier performance, drive service improvements, and act as the primary escalation point for operational issues, delivering

Qualifications

• Experience delivering IT services across multiple sites.
• Strong relationship management and stakeholder engagement.
• Excellent organisation and customer-focused mindset.

Responsibilities

• Lead the operational delivery of IT services across Trust schools.
• Manage suppliers and ensure contractual performance is achieved.
• Drive continuous improvement through reporting and performance analysis.
• Support technology rollouts, cyber resilience and operational governance.
• Work collaboratively with stakeholders to ensure outstanding service outcomes.

Job description

About the role:

Join Us as our IT Service Delivery Lead

At London South East Academies Trust (LSEAT), technology is at the heart of enabling exceptional education and support for our schools. We are looking for an enthusiastic, relationship-focused and highly organised IT Service Delivery Lead to help shape and lead the operational delivery of IT services across our growing Trust.

Why This Role Matters

This is an exciting opportunity for someone who enjoys working with people as much as technology. You'll play a pivotal role in ensuring our schools receive a consistent, high-quality IT service that enables staff and students to thrive. Working closely with school leaders, suppliers and Trust colleagues, you'll turn digital strategy into practical service delivery that makes a real difference every day.

What You’ll Be Doing

You'll lead the operational delivery of IT services across multiple school sites, managing supplier performance, driving service improvements and acting as the key escalation point for operational issues. You'll build trusted relationships with Headteachers, School Business Managers and senior leaders, whilst ensuring that services meet agreed standards and support the wider Trust's digital ambitions.

Key areas of responsibility include:

• Leading IT service delivery across Trust schools.
• Managing suppliers and ensuring contractual performance is achieved.
• Driving continuous improvement through reporting and performance analysis.
• Supporting technology rollouts, cyber resilience and operational governance.
• Working collaboratively with stakeholders to ensure outstanding service outcomes.

What We’re Looking For

We're seeking a confident communicator and relationship-builder with experience of delivering IT services across multiple sites and managing third‑party providers. You'll be someone who enjoys solving problems, improving services and helping others succeed. Strong organisational skills, a customer‑focused mindset and a passion for continuous improvement are essential.

Why Join LSEAT?

• Make a genuine impact across a diverse family of schools.
• Be part of an ambitious digital transformation journey.
• Work with supportive colleagues who are passionate about improving outcomes for young people.
• Develop your career through ongoing training and professional development.
• Enjoy a varied role where no two days are the same.

The Details

Role: IT Service Delivery Lead

Hours: 32.5 hours per week, 52 weeks per year

Salary: LSEAT Scale 44–47

Reporting to: Group Director of Emerging Technologies & Trust Information Systems

Be the Difference

If you're passionate about service excellence, stakeholder engagement and using technology to improve education, we'd love to hear from you. Join us and help deliver reliable, innovative and impactful IT services that support schools, staff and students across the Trust.

About Us

About the Trust

London South East Academies Trust is a growing and ambitious Multi‑Academy Trust, currently comprising mainstream, special and alternative provision academies, alongside an outreach service and a music hub. Our schools are located across Bromley, Bexley, Sussex, Lambeth and Surrey, serving a wide range of communities and educational contexts.

Across the Trust, our schools share a strong commitment to raising attainment, encouraging aspiration and supporting social mobility for every pupil, throughout their educational journey and beyond. We take a holistic but personalised approach to education, recognising that children thrive when their individual strengths, needs and circumstances are properly understood and supported. This enables pupils to flourish and achieve their full potential, whatever their starting point.

We believe that great schools are built by great people. As a Trust, we invest in our staff through strong professional development and leadership opportunities, clear expectations and supportive structures. We actively encourage collaboration and the sharing of best practice across schools, supported by high‑quality, cost‑effective central services that allow leaders and teachers to focus on what matters most: improving outcomes for pupils.

London South East Academies Trust sits within the Elevare Civic Education Group, which also includes a multi‑campus further and higher education college, London South East Colleges and a charitable foundation, Elevare Education Foundation. This unique structure provides meaningful progression pathways for pupils and families, as well as broad development and career opportunities for staff across the wider Group.

Our teams are united by a shared belief in the power of education to change lives. By continuing to grow our Trust and welcoming new expertise and perspectives, we aim to strengthen our schools further and extend the positive impact we have on our communities.

Equal Opportunities

London South East Academies Trust is fully committed to being an Equal Opportunities Employer and to creating a diverse, inclusive and respectful working environment, free from discrimination and harassment. We welcome and encourage applications from all, regardless of race, nationality, ethnic origin, religion or belief, sex, gender identity, sexual orientation, disability, age, parental status or marital or partnership status.

As a Disability Confident Committed employer, we will offer an interview to applicants who declare a disability and meet the essential criteria for the role.

If you have accessibility needs or require any reasonable adjustments to support you through the application or interview process, please let us know.

Please note that if a suitable applicant is identified, we may close the advert before the published closing date.

If you have any specific queries about the role, please contact us [e-mail].

As the Trust supports children and vulnerable adults, all roles are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Appointments are subject to an enhanced DBS check and, where relevant, a Children’s and/or Adult’s Barred List check. Any offer of employment may be withdrawn if these checks are unsatisfactory. Self‑disclosure is required as part of the recruitment process, and failure to make a full disclosure or to provide sight of a DBS certificate is likely to result in withdrawal of an offer. The Trust’s DBS policy on the recruitment of ex‑offenders is available on request.

All appointments are also subject to verification of the right to work in the UK, in line with Home Office requirements. Original documentation will be required prior to commencement of employment.