IT Service Desk Engineer

The King Alfred School; Burnham-on-Sea; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Health shield healthcare scheme

Local Government Pension Scheme

Death in service cover

CPD and development opportunities

Family-friendly leave

Job summary

The King Alfred School in Burnham-on-Sea is seeking a Service Desk Engineer to be a visible member of our service-focused IT team. You will provide vital technical assistance to schools across our trust, triaging tickets via phone, email, and our web portal to resolve issues swiftly.

This role involves hands-on troubleshooting, AV setups, asset management, and occasional travel to schools. You will work alongside Infrastructure Engineers and vendors and contribute to Trust-wide systems and

Responsibilities

• Troubleshoot IT issues in person and remotely with an emphasis on first-time fixes.
• Collaborate with Infrastructure Engineers and vendors to maintain and support Trust-wide systems.
• Process service requests, set up AV hardware, and perform hardware installations or moves.
• Document resolutions and maintain an IT asset register and service management records.
• Visit schools within the trust to provide on-site support and develop local knowledge.

Job description

As a Service Desk Engineer, you will be a key, visible component of our service focused IT team. You'll be delivering vital technical assistance and advice to schools across our trust. Working within our central service desk you will be the primary point of contact for all IT queries, triaging tickets raised via phone, email, and our web portal to ensure issues are resolved swiftly and efficiently.

• Your day-to-day responsibilities will include:
• Troubleshooting IT issues both in person and remotely with an aim for first-time fixes
• Working closely with Infrastructure Engineers and 3rd party vendors to build, maintain, and support Trust-wide systems.
• Fulfilling service requests for equipment and access, setting up AV hardware, and undertaking physical hardware installations or moves.
• Documenting resolutions for common issues and maintaining an accurate IT asset register and Service Management System.
• Engaging in project-related work and visiting schools within the trust to develop localised knowledge and provide high-quality, hands-on support.
  We are looking for a proactive professional with a "service-first" attitude who thrives on helping others. You should have demonstrable experience working in an IT environment that requires deep analysis and troubleshooting to resolve end-user queries., Be personable and capable of building effective relationships with both technical and non-technical staff, as well as external partners.
• Hold a full UK driving licence and have your own method of transport
• Be confident in troubleshooting IT issues, even when exploring equipment or software areas that may be new to you.
• Be able to gather and analyse information from various sources and tools to drive an issue toward a resolution.
• Be excited to develop your knowledge across a wide range of platforms and technologies through collaboration and hands-on experience.
• Be willing and able to attend various school sites as required to provide onsite support and training to staff.
  Strong collaboration across the trust family of schools and access to a centralised team of specialists across all areas of school operations
• A commitment to high-quality CPD, with dedicated time and budget for your development
• A values-driven ethos where diversity, equity and inclusion are lived every day
• Recognition of continuous service (modification order) to protect employment rights and entitlements
• Local Government Pension Scheme with generous employer contributions and death-in-service cover
• Access to Health Shield, a fully funded healthcare scheme.
• Occupational sick pay to support you during illness or unexpected emergencies
• Family-friendly leave packages to help maintain a healthy work-life balance