Regional Operations Lead - Multi-Site Auto Repair

Solus - an Aviva company; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunity

Company pension

33 days holiday

Aviva product discounts

Save As You Earn scheme

Parental & carer’s leave

Wellbeing support

Job summary

Solus, an Aviva company, is seeking an experienced Regional Operations Lead to oversee multiple repair centres across Greater London. You will drive regional performance, develop high-performing teams, and ensure consistent customer outcomes while delivering strategic business objectives.

We value leaders who can balance big-picture planning with hands-on delivery, and who coach others to build capability and succession across the region.

Qualifications

• Proven experience leading multi-site operations or large teams.
• Strong leadership and coaching capabilities.
• Experience driving performance, engagement and operational improvements.
• Commercial awareness and financial management skills.
• Excellent stakeholder management and communication.
• Strong problem-solving and decision-making abilities.
• Customer-first mindset with focus on quality outcomes.
• Ability to balance strategic thinking with hands-on delivery.

Responsibilities

• Lead and support multiple site management teams across your region.
• Drive operational performance against key business objectives and KPIs.
• Ensure exceptional customer service and a consistent customer journey.
• Develop and coach leaders to build capability and succession strength.
• Manage resources, budgets and operational activities effectively.
• Identify opportunities for continuous improvement and implement change.
• Collaborate with support functions and key stakeholders.
• Ensure compliance with health, safety, quality and regulatory requirements.
• Support delivery of Solus's strategic growth and business objectives.

Skills

Multi-site leadership

People leadership & coaching

Performance improvement

Commercial awareness

Stakeholder management

Problem-solving

Customer-first mindset

Strategic thinking vs delivery

Job description

Solus, an Aviva company, is seeking an experienced Regional Operations Lead to oversee multiple repair centres across Greater London. You will drive regional performance, develop high-performing teams, and ensure consistent customer outcomes while delivering strategic business objectives.

We value leaders who can balance big-picture planning with hands-on delivery, and who coach others to build capability and succession across the region.