Regional Operations Lead

Solus - an Aviva company; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunity

Company pension

33 days holiday

Aviva product discounts

Save As You Earn scheme

Parental & carer’s leave

Wellbeing support

Job summary

Solus, an Aviva company, is seeking an experienced Regional Operations Lead to oversee multiple repair centres across Greater London. You will drive regional performance, develop high-performing teams, and ensure consistent customer outcomes while delivering strategic business objectives.

We value leaders who can balance big-picture planning with hands-on delivery, and who coach others to build capability and succession across the region.

Qualifications

• Proven experience leading multi-site operations or large teams.
• Strong leadership and coaching capabilities.
• Experience driving performance, engagement and operational improvements.
• Commercial awareness and financial management skills.
• Excellent stakeholder management and communication.
• Strong problem-solving and decision-making abilities.
• Customer-first mindset with focus on quality outcomes.
• Ability to balance strategic thinking with hands-on delivery.

Responsibilities

• Lead and support multiple site management teams across your region.
• Drive operational performance against key business objectives and KPIs.
• Ensure exceptional customer service and a consistent customer journey.
• Develop and coach leaders to build capability and succession strength.
• Manage resources, budgets and operational activities effectively.
• Identify opportunities for continuous improvement and implement change.
• Collaborate with support functions and key stakeholders.
• Ensure compliance with health, safety, quality and regulatory requirements.
• Support delivery of Solus's strategic growth and business objectives.

Skills

Multi-site leadership

People leadership & coaching

Performance improvement

Commercial awareness

Stakeholder management

Problem-solving

Customer-first mindset

Strategic thinking vs delivery

Job description

Overview

Location: Greater London

This role supports our centres across Greater London, with travel throughout the wider region.

At Solus, we're committed to delivering exceptional customer experiences and industry-leading repair solutions. As part of Aviva, we combine innovative technology, operational excellence and talented people to help customers get back on the road quickly and safely.

We're looking for an experienced Regional Operations Lead to provide leadership across multiple repair centres within a designated region. This is a key role responsible for driving operational performance, developing high-performing teams, ensuring consistent customer outcomes and delivering strategic business objectives.

If you're an inspiring leader with a passion for operational excellence and people development, we'd love to hear from you.

Responsibilities

What You'll Be Doing

As a Regional Operations Lead, You'll Be Responsible For

• Leading and supporting multiple site management teams across your region.
• Driving operational performance against key business objectives and KPIs.
• Ensuring exceptional customer service and a consistent customer journey.
• Developing and coaching leaders to build capability and succession strength.
• Managing resources, budgets and operational activities effectively.
• Identifying opportunities for continuous improvement and implementing change.
• Working collaboratively with support functions and key stakeholders.
• Ensuring compliance with all health, safety, quality and regulatory requirements.
• Supporting the delivery of Solus's strategic growth and business objectives.

Qualifications

What We're Looking For

We're Interested In Hearing From Candidates Who Can Demonstrate

• Proven experience leading multi-site operations or large operational teams.
• Strong people leadership and coaching capability.
• Experience driving performance, engagement and operational improvements.
• Commercial awareness and sound financial management skills.
• Excellent stakeholder management and communication skills.
• Strong problem-solving and decision-making ability.
• A customer-first mindset with a focus on delivering quality outcomes.
• The ability to operate strategically whilst remaining close to operational delivery.

Experience within automotive repair, transport, logistics, retail, manufacturing or another fast-paced operational environment would be advantageous.

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.

Why Join Solus?

We have so much to offer when it comes to being a Solus colleague:

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva’s success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer’s leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need.

We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.