Customer Consultant & Vehicle Coordinator

Solus Accident Repair Centres Company; Dunstable; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunity

Company pension

33 days holiday

Discounts on Aviva products

Save As You Earn

Parental leave

Wellbeing support

Job summary

Solus is seeking a Customer Consultant to join the Dunstable site, focusing on delivering exceptional customer experience through clear communication and coordinated operations throughout the repair journey.

You will collect and deliver customer vehicles, keep clients updated on progress and work with technicians and site leaders to maintain a welcoming, professional environment. Reliability, empathy and teamwork are valued.

Qualifications

• Strong customer service experience
• Full UK driving licence
• Clear and professional communication skills
• Calm and organised under multitasking
• Pride representing the business
• Positive, team-focused attitude

Responsibilities

• Keep customers updated on the progress of their vehicle repair
• Handle queries calmly and professionally
• Collect and deliver customer vehicles safely and courteously
• Arrange and coordinate vehicle movements and transport activity
• Support site operations, parts coordination and administration
• Work closely with technicians, production teams and site leaders
• Maintain a welcoming, organised site environment

Skills

Customer service

Driving licence

Communication

Organisation

Empathy

Team player

Job description

Solus is seeking a Customer Consultant to join the Dunstable site, focusing on delivering exceptional customer experience through clear communication and coordinated operations throughout the repair journey.

You will collect and deliver customer vehicles, keep clients updated on progress and work with technicians and site leaders to maintain a welcoming, professional environment. Reliability, empathy and teamwork are valued.