Regional Operations Leader: Multi-Site Auto Repair

Solus Accident Repair Centres Company; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Employer pension

33 days holiday

Aviva discounts

Save As You Earn

Parental leave

Group Income Protection

GP access

Job summary

Solus Accident Repair Centres Company is seeking an experienced Regional Operations Lead to oversee several repair centres in Greater London and surrounding areas. You will drive performance, develop leaders, and ensure a first-class customer journey across sites.

The role hinges on strategic oversight with hands-on delivery, strong financial management, and a commitment to health and safety compliance. Travel across the region is expected as part of the leadership remit.

Qualifications

• Proven experience leading multi-site operations or large operational teams.
• Strong people leadership and coaching capability.
• Experience driving performance, engagement and operational improvements.
• Commercial awareness and sound financial management skills.
• Excellent stakeholder management and communication skills.
• Strong problem-solving and decision-making ability.
• A customer-first mindset with a focus on delivering quality outcomes.
• The ability to operate strategically whilst remaining close to operational delivery.

Responsibilities

• Leading and supporting multiple site management teams across your region.
• Driving operational performance against key business objectives and KPIs.
• Ensuring exceptional customer service and a consistent customer journey.
• Developing and coaching leaders to build capability and succession strength.
• Managing resources, budgets and operational activities effectively.
• Identifying opportunities for continuous improvement and implementing change.
• Working collaboratively with support functions and key stakeholders.
• Ensuring compliance with all health, safety, quality and regulatory requirements.
• Supporting the delivery of Solus's strategic growth and business objectives.

Skills

Multi-site leadership

People coaching

Performance improvement

Budgeting & finance

Stakeholder management

Communication

Problem solving

Customer focus

Strategic operations

Tools

MS Office

CRM systems

Job description

Solus Accident Repair Centres Company is seeking an experienced Regional Operations Lead to oversee several repair centres in Greater London and surrounding areas. You will drive performance, develop leaders, and ensure a first-class customer journey across sites.

The role hinges on strategic oversight with hands-on delivery, strong financial management, and a commitment to health and safety compliance. Travel across the region is expected as part of the leadership remit.