Regional Manager/Operations Manager

Novus Property Solutions; Bedford; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

KPI bonus

27 days holidays +Bank holidays

Company pension (up to 7.5%)

Company car or allowance

Healthcare discounts

Taste card

Volunteer day per year

Length of service awards

Job summary

Novus Property Solutions is seeking a Regional Manager/Operations Manager to lead day-to-day delivery across multiple contracts in the South East region, including Bedfordshire, Hertfordshire, Essex and Kent. You will drive performance, shape client relationships and ensure profit targets are met through proactive planning and strong governance.

The role requires oversight of planned refurbishment and retrofit projects within social housing, with travel to sites and DBS clearance as needed.

Qualifications

• Experience in Regional Manager/Operations Manager roles or transferable skills in social housing/refurbishment.
• Knowledge of planned refurbishment or retrofit projects is advantageous.
• IT proficient with MS Office and driving licence required.

Responsibilities

• Drive day-to-day delivery and performance across all workstreams and zones.
• Oversee profit margins, forecasting and budget management, and client satisfaction.
• Ensure invoices are submitted accurately in line with costs and deadlines.
• Lead tenders/quotations and monthly valuations/reports for clients and internal meetings.
• Identify growth opportunities and develop the client base.
• Manage health, safety and welfare across contracts, staff, clients and the public.
• Chair monthly communication meetings and monitor staff/resources to meet requirements.

Skills

Leadership

Strategic planning

Contract management

Budgeting

Health & Safety

Stakeholder management

MS Office

Tools

MS Office

Job description

Location

Leighton Buzzard office, Partnering with our clients based around South East covering East Anglia, Bedfordshire, Hertfordshire, Essex & Kent

Typical working Monday to Friday 37.5 hours

Our Regional Manager/Operations Manager role will will prove a critical figure head to our operational team. Fundamentally you are responsible for the day-to-day delivery and achievement of expected performance levels across all workstreams and zonal areas, driving efficiencies and productivity enabling a shared responsibility for success. Acting as key point of contact for our planned works contracts you play a crucial part in shaping relationships, with autonomy in your role, allowing you to make a significant impact

With overall responsibility for workstreams operating in-line with contract SLA’s, the Regional Manager/Operations Manager will be accountable for, continuous monitoring in order to ensure the fulfilment of profit margins, forecasting and budget management, as well as client satisfaction. Ensuring that invoices are submitted accurately and in line with delivery costs and client deadlines Predominantly centred around internal and external planned refurbishment projects in a Social Housing environment.

What’s In It For You

• Attractive salary and benefits package to suit you along with a KPI related bonus
• 27 Days Hols & BH – option to buy or sell holidays
• Company pension scheme – up to 7.5%
• Company Car or Allowance
• We also offer our employees; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and many more….

An outline of your responsibility as a Regional Manager/Operations Manager

• A strong drive towards improving organisational performance through the development of action plans and appropriate risk management strategies.
• Ensuring that adequate pre-planning takes place so that works are delivered in line with profit requirements along with budget management and forecasting
• Good organisation skills and ability to plan your own time, using your initiative/ability to work effectively.
• Awareness of self, performance, and impact of behavior on others
• Responsible approach to management, displayed by the adoption of ethical and inclusive decisions.
• Ability to implement a clear and inspiring shared vision and purpose, aligned to organisations’ aims and purposes, through using strong communication skills
• Openness to change, with the ability to employ effective change management strategies
• Supporting the accurate build up and submission of tenders/quotations within the area of responsibility
• Submitting accurate monthly valuations and reports to both external clients and at internal management meetings.
• Identifying potential business development opportunities and developing client base
• Managing the health, safety and welfare of contracts, staff, clients and the general public.
• Ensuring the production/distribution of compliant Health & Safety information, planning and carrying out training/development reviews.
• Ensuring that the company's policies and procedures are being met and that the flow of information is shared.
• Continually monitoring staff and resources to identify requirements, interview and recruit staff to meet these requirements
• Chairing monthly communication meetings

About You

You will have experience of working as a Regional Manager/Operations Manager or possess transferable skills within the Social Housing sector. Managing multiple contracts whilst also having knowledge of planned refurbishment or retrofit projects will be a distinct advantage. Your expertise will give you the knowledge to hit the ground running and contribute effectively to the team, sharing your expertise. An understanding of Social Housing Contracts is key to the role, schedules of rates/target cost model knowledge would be beneficial.

You will be an expert with IT with proficient MS office skills. You also must hold a Full UK Driving Licence as travel around Sites is a must with this role and could include overnight stays/unsociable hours when required. The role will also require a DBS check to be taken.

A Little Bit About Us

Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 129-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients. At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.