Operations Manager (Fit out)

Novus Property Solutions; Stoke-on-Trent; Hybrid; GBP 52,000 - 66,000; Full time

Benefits offered by this job

Salary and benefits

27 days holiday plus BH

Pension scheme 7.5%

Car salary sacrifice or car allowance

Discounted healthcare

Taste card & lifestyle discounts

Volunteer day per year

Length of service awards

Job summary

Novus Property Solutions is seeking an experienced Operations Manager to lead projects from inception through to completion across Leisure, Retail and Education sectors. You will be based at our Stoke-on-Trent head office with hybrid working, overseeing delivery, commercial performance and client satisfaction while guiding a high-performing team.

The role requires knowledge of fast-track refurbishment, JCT Design & Build contracts, and the ability to develop regional plans and growth

Qualifications

• Experience with fast-track refurbishment contracts in Leisure, Retail and Student accommodation.
• Knowledge of JCT Design & Build contracts and business development.
• Full UK driving licence.

Responsibilities

• Ensure contracts are delivered on time, on budget and to client satisfaction.
• Assist in regional business planning and operational strategy.
• Support bid team with tender submissions and timely information.
• Monitor safety, quality and compliance across contracts.
• Identify new business opportunities and develop client relationships.
• Lead and develop high-performing project teams.

Skills

Commercial acumen

Team leadership

Client relationship management

Bid support

Education

Level 5 Management qualification

Job description

Location: Head office based - Stoke on Trent, Hybrid working, Office/Home Site, typically working Monday to Friday 37.5 hours per week, hybrid working - the role will require some National travel and potentially over night stays

At Novus, our Operations Managers play a critical role in driving business success. Leading projects from inception through to completion, including architectural design, construction delivery, and all M&E elements, you'll be at the forefront of delivering exceptional outcomes for our clients across the Leisure, Retail, and Education sectors as our business expands and we enhance out Fast track team.

With a strong understanding of JCT Design & Build contracts and a proven track record within fast-track fit-out and refurbishment environments, you'll oversee the operational, commercial, and contractual performance of the business stream. From driving growth and maintaining client satisfaction to leading high-performing teams, you'll be instrumental in shaping both project success and the wider strategic direction of the business.

This is an opportunity to join a growing, forward-thinking business where you'll be empowered to make decisions, influence outcomes, and develop your career within a secure environment supported by long-term contracts. If you thrive on responsibility, enjoy leading teams, and want to make a genuine impact, we'd love to hear from you.

What’s in it for you?

• Attractive salary & benefits to suit you
• 27 Days Hols & BH – option to buy or sell holidays
• Company pension scheme – up to 7.5%
• Company Car Salary Sacrifice Scheme or Car Allowance
• We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more…

An outline of your responsibility as an Operations Manager

• Ensure contracts are completed to programme, client satisfaction is maintained and profit margins are met.
• Assist with the production of their regional business plan along with the development of their specific operational plan.
• Responsible for supporting the bid team with accurate build up and submission of tenders/quotations within their area of responsibility
• Ensuring that adequate pre-contract planning takes place so that contracts are delivered in line with profit requirements.
• Continually monitor contracts to ensure delivery in line with cost plans.
• Submit accurate monthly valuations to the Head of Operations present to both external clients and internal management meetings.
• Identify potential business development opportunities and manage
• Support bid team by submitting requests for technical information timely/accurately
• Manage the Health, Safety and Welfare on contracts, staff, clients and the general public. Ensuring the production and distribution of compliant H & S information, carry out training and development reviews.
• Ensure that the company's policies and procedures are being met
• Ensure that sales invoices are submitted accurately and in line with costs/client deadlines.
• Continually monitor staff and resources to identify requirements, interview and recruit staff to meet these requirements

About You

As an experienced Operations Manager you will have a high degree of both commercial and business acumen, experience of working with Fast track refurbishment works contracts within Leisure (Hotels), Retail and Student accommodation and the ability to nurture new client relationships and develop existing ones with established clients. Ideally you will hold a Level 5 Management qualification, not essential, it’s the knowledge and skills that’s essential to us. Our preferred candidate will be experienced, knowledgeable, a self starter who is focused on delivery and able to communicate well with the team to ensure everyday runs smoothly. Along with IT Skills, you will need to hold a Full UK driving licence.

A Little Bit About Us

Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 129-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients. Our vision is to be the leader in building and maintenance solutions, delivered with compassion and care for the communities in which we operate

At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply for the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.