Regional IT Support Specialist

Vinci; Coventry; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Vinci is seeking a Regional IT Support Specialist to deliver on-site and remote IT support to staff across multiple sites in the UK. You will perform hardware deployments, create training materials, and maintain local documentation while collaborating with central IT to ensure consistent service.

A valid UK driving licence and willingness to travel across the region are essential. The role requires solid experience in multi-site IT support, familiarity with ITSM platforms

Qualifications

• Multi-site/regional IT support experience preferred.
• Experience with ITSM platforms such as FreshDesk, ServiceNow, ManageEngine or Jira Service Management.
• Excellent communication and customer service skills.
• Ability to travel across sites and work flexible hours when required.
• Full UK driving licence is required.

Responsibilities

• Deliver on-site and remote IT support to staff across locations.
• Diagnose and resolve 1st and 2nd line issues in line with SLAs.
• Process user access requests and onboarding/offboarding tasks.
• Perform hardware deployments and configure laptops/desktops.
• Provide training and documentation for staff.
• Travel to sites for visits and local support.
• Collaborate with central IT teams on incidents and service requests.
• Support video conferencing and meeting room tech.
• Maintain documentation and local IT contact for regional operations.

Skills

1st/2nd line support

ITSM platforms

Customer service

Multi-site regional support

Network troubleshooting

Hardware deployment

Laptop/Desktop deployment

Documentation

Training delivery

Travel across sites

UK driving licence

Education

Level 3 IT (IT Systems Support Diploma or equivalent)

Tools

FreshDesk

ServiceNow

ManageEngine

Jira Service Management

Job description

The Regional IT Support Specialist is responsible for delivering high-quality, on-site and remote IT support to staff across multiple locations within their assigned region. This role ensures that employees receive timely assistance with technical issues, hardware installations, training, and systems. The Regional IT Support Specialist will also complete scheduled site visits, perform hardware deployments, maintain documentation, and act as a local IT contact for regional operations and projects. This position works closely with both local teams and the central IT department to ensure alignment, consistency, and smooth operation of our technology and systems., Incident & Request Handling

• Work as part of the IT service desk team to help support and ticket requests.
• Diagnose and resolve 1st and 2nd line support issues in accordance with SLAs.
• Process user access requests, and onboarding/offboarding tasks.
• Provide hands on support to staff throughout the region.
• Complete site visits and provide local support and training as required.
• Work closely with the central IT Support teams on incidents, service requests and product support.
• Perform basic network and connectivity troubleshooting.
• Configure and deploy laptops, desktops, and peripheral hardware.
• Support video conferencing and meeting room technologies.
• Experience of working within an IT support role in a multi-site or regional environment (preferred).
• Experience with ITSM platforms such as FreshDesk, ServiceNow, ManageEngine, or Jira Service Management.
• Excellent communication and customer service skills.
• Ability to work independently, travel across sites, and manage workload effectively.
• Strong problem-solving skills with a proactive, hands-on approach.
• Ability to create clear documentation and deliver user-friendly training.
• Full UK driving licence
• Flexibility to travel to different locations across the region.
• Ability to work occasionally outside standard hours for major deployments or urgent issues.
• Minimum Level 3 qualification in IT (e.g., Level 3 Diploma in IT Systems Support, Level 3 BTEC in IT, or equivalent).
• Or more than 3 years' experience working in a similar IT support role.