Regional IT Field Technician - On-site EPOS & Network (Van)

Focus Resourcing Limited; Worcester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Private healthcare (BUPA)

Company pension

Death in service (4 x salary)

Group income protection

23 days holiday + bank holidays

Job summary

Focus Resourcing Limited is seeking an experienced IT Field Technician to operate across Worcester and surrounding regions, attending customer sites for on-site health checks and issue resolution. You will handle EPOS, networks, and business systems, producing clear reports and coordinating fixes with IT providers and contractors.

The role involves significant regional travel, night shifts, and on-call work with additional payments. A full UK driving license and clean DBS are required.

Qualifications

• Excellent experience in IT maintenance and fault diagnosis.
• Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties.

Responsibilities

• Visit customer sites to diagnose & resolve EPOS, network, and business system issues.
• Capture photographic evidence and compile clear, actionable reports.
• Coordinate fixes - liaise with management, IT providers & third parties.
• Mediate IT solutions between franchisees, service desks, and IT contractors.
• Ensure accurate stock tracking & report completion for smooth operations.
• Keep stakeholders informed & updated at all times.

Skills

IT maintenance

Fault diagnosis

Customer service

Communication

Flexibility

Driving license

Job description

Focus Resourcing Limited is seeking an experienced IT Field Technician to operate across Worcester and surrounding regions, attending customer sites for on-site health checks and issue resolution. You will handle EPOS, networks, and business systems, producing clear reports and coordinating fixes with IT providers and contractors.

The role involves significant regional travel, night shifts, and on-call work with additional payments. A full UK driving license and clean DBS are required.