IT Field Technician – On‑Site, Regional Travel & Overtime

Focus Resourcing Limited; Gloucester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Company van

Fuel card

Private healthcare (BUPA)

Death in service (4x salary)

Pension

23 days holiday + bank holidays

Job summary

Focus Resourcing Limited is recruiting an IT Field Technician for a national IT Service Provider. You’ll be based around Worcester/Gloucester and attend customer sites regionally to health-check on-site tech, diagnose and resolve issues related to EPOS, business systems and back-office servers.

Role involves significant regional travel with full expenses and accommodation provided. You’ll work 40 hours per week, with shifts including nights (20:00-08:00) on a 1-in-4 on-call pattern; overtime

Qualifications

• Experience in IT maintenance and fault diagnosis across hardware, networks and systems.
• Excellent customer service and communication with customers, stakeholders and third parties.
• Flexible hours and locations in a regional travel role.
• Full clean driving licence.
• DBS check requested.

Responsibilities

• Visit customer sites to diagnose and resolve EPOS, network and business system issues.
• Capture photographic evidence and compile clear, actionable reports.
• Coordinate fixes by liaising with management, IT providers and third parties.
• Mediate IT solutions between franchisees, service desks and IT contractors.
• Ensure accurate stock tracking and report completion for smooth operations.
• Keep stakeholders informed and updated at all times.

Skills

IT maintenance

Fault diagnosis

Customer service

Driving license

Communication

Tools

EPOS systems

Networking hardware

Business systems

Job description

Focus Resourcing Limited is recruiting an IT Field Technician for a national IT Service Provider. You’ll be based around Worcester/Gloucester and attend customer sites regionally to health-check on-site tech, diagnose and resolve issues related to EPOS, business systems and back-office servers.

Role involves significant regional travel with full expenses and accommodation provided. You’ll work 40 hours per week, with shifts including nights (20:00-08:00) on a 1-in-4 on-call pattern; overtime