On-Site IT Field Technician – Travel, Van & Reporting

Focus Resourcing Limited; Cambridge; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Company van

Fuel card

Private healthcare (BUPA)

Death in service

Group pension

23 days holiday + bank holidays

Job summary

Focus Resourcing Limited is seeking an experienced IT Field Technician to join a national IT service provider on a permanent basis. The role is based in Cambridgeshire, requiring on-site visits with remote reporting and significant regional travel.

You will diagnose and resolve EPOS, network, and business system issues on customer sites, capturing evidence and producing clear reports for stakeholders. A clean driving licence and DBS check are required.

Qualifications

• Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems.
• Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties.
• High degree of flexibility in terms of hours of work and location.
• High level of health, safety and environmental compliance
• Full clean driving license.
• Clean DBS required.

Responsibilities

• Visit customer sites to diagnose & resolve EPOS, network, and business system issues
• Capture photographic evidence and compile clear, actionable reports
• Coordinate fixes - liaise with management, IT providers & third parties
• Mediate IT solutions between franchisees, service desks, and IT contractors
• Ensure accurate stock tracking & report completion for smooth operations
• Keep stakeholders informed & updated at all times

Skills

IT maintenance

Fault diagnosis

Customer service

Driving license

Job description

Focus Resourcing Limited is seeking an experienced IT Field Technician to join a national IT service provider on a permanent basis. The role is based in Cambridgeshire, requiring on-site visits with remote reporting and significant regional travel.

You will diagnose and resolve EPOS, network, and business system issues on customer sites, capturing evidence and producing clear reports for stakeholders. A clean driving licence and DBS check are required.