Field IT Technician – On-Site EPOS & Network Support

Focus Resourcing Limited; Cambridgeshire and Peterborough; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Company van & fuel card

Healthcare (BUPA)

Pension scheme

23 days holiday + bank holidays

Death in service (4x salary)

Income protection

Job summary

Focus Resourcing Limited is recruiting an IT Field Technician to join a national IT service provider in the Cambridgeshire region. You will attend customer sites, diagnose and resolve EPOS, network and business system issues, and report findings back with actionable recommendations.

The role involves substantial regional travel, full UK driving licence, and on-site visits with some overnight stays. An excellent benefits package accompanies the salary including healthcare and pension.

Qualifications

• Excellent experience in IT maintenance and fault diagnosis across hardware, networks and systems.
• Strong customer service and communication skills with stakeholders and third parties.
• Flexible hours and willing to travel across Cambridgeshire.
• Full clean driving license and DBS check.

Responsibilities

• Visit customer sites to diagnose & resolve EPOS, network, and business system issues
• Capture photographic evidence and compile clear, actionable reports
• Coordinate fixes - liaise with management, IT providers & third parties
• Mediate IT solutions between franchisees, service desks, and IT contractors
• Ensure accurate stock tracking & report completion
• Keep stakeholders informed & updated

Skills

IT maintenance

Fault diagnosis

Networking

Hardware support

Customer service

Driving license

DBS clearance

Job description

Focus Resourcing Limited is recruiting an IT Field Technician to join a national IT service provider in the Cambridgeshire region. You will attend customer sites, diagnose and resolve EPOS, network and business system issues, and report findings back with actionable recommendations.

The role involves substantial regional travel, full UK driving licence, and on-site visits with some overnight stays. An excellent benefits package accompanies the salary including healthcare and pension.