Regional Field Tech Manager: North England & Scotland

Octagon Group; Leeds; On-site; GBP 42,000 - 62,000; Full time

Job summary

Octagon Group seeks a Regional Field Technical Manager for North England and Scotland to supervise service partners and ensure top-quality kitchen equipment service for professional kitchens. The role covers Leeds, Manchester, Liverpool and Newcastle with two days in Scotland.

You will lead with strong electrical fault-finding skills, customer focus, and communication excellence, reviewing KPIs and training teams. Travel up to 50% and occasional international trips are required.

Qualifications

• 3+ years' experience in senior service roles or equivalent.
• Gas Safe COMCAT 5 qualification is highly desirable.
• Full UK driving licence and valid passport might be required.
• Hands-on service and repair experience in catering equipment or similar.

Responsibilities

• Manage and support service partners across your region (Leeds, Manchester, Liverpool and Newcastle; 2 days in Scotland).
• Deliver technical training and annual service assessments.
• Review KPIs and customer feedback to improve performance.
• Troubleshoot escalated technical issues and perform customer visits.
• Support installations, technical projects and spare parts enquiries.
• Travel across the region (up to 50%) with occasional international travel.

Skills

Electrical fault-finding

Gas Safe COMCAT 5

Customer-focused

Communication skills

Read wiring diagrams

Diagnostic equipment

Education

Technical qualification or apprenticeship

Tools

Wiring diagrams

Diagnostic equipment

Job description

Octagon Group seeks a Regional Field Technical Manager for North England and Scotland to supervise service partners and ensure top-quality kitchen equipment service for professional kitchens. The role covers Leeds, Manchester, Liverpool and Newcastle with two days in Scotland.

You will lead with strong electrical fault-finding skills, customer focus, and communication excellence, reviewing KPIs and training teams. Travel up to 50% and occasional international trips are required.