Regional Field Tech Lead – North England/Scotland

Octagon Group; Leeds; On-site; GBP 42,000 - 64,000; Full time

Job summary

Octagon Group is recruiting a Regional Field Technical Manager for North England and Scotland to support high-quality commercial kitchen equipment used by professional kitchens, helping them deliver great food efficiently and reliably.

In this role you’ll manage service partners across Leeds, Manchester, Liverpool, Newcastle, and two days in Scotland, deliver training and run annual service assessments, and review KPIs with customers to improve performance.

Qualifications

• 3+ years' experience as a Senior Service Engineer, Service Supervisor or Service Manager.
• Gas Safe COMCAT 5 qualification is highly desirable.
• Full UK driving licence and valid passport.
• Comfortable reading wiring diagrams and using diagnostic equipment.

Responsibilities

• Manage and support service partners across your region. (Leeds, Manchester, Liverpool and Newcastle. With 2 days in Scotland)
• Deliver technical training and annual service assessments.
• Review KPIs and customer feedback to improve performance.
• Troubleshoot escalated technical issues and carry out customer visits.
• Support installations, technical projects and spare parts enquiries.
• Travel across the region (up to 50%) with occasional international travel.

Skills

Electrical fault-finding

Gas systems understanding

Hands-on servicing

Communication skills

Customer-focused

Education

Technical qualification or apprenticeship

Job description

Octagon Group is recruiting a Regional Field Technical Manager for North England and Scotland to support high-quality commercial kitchen equipment used by professional kitchens, helping them deliver great food efficiently and reliably.

In this role you’ll manage service partners across Leeds, Manchester, Liverpool, Newcastle, and two days in Scotland, deliver training and run annual service assessments, and review KPIs with customers to improve performance.