Regional Field Service Manager – North England

Oyster Recruitment Ltd; Leeds; Remote; GBP 65,000 - 85,000; Full time

Job summary

Oyster Recruitment Ltd is seeking a Regional Service Manager to lead a team of Field Service Engineers across the North of England. This home-based role requires strong leadership, stakeholder management and a focus on service quality with regular UK travel.

You will monitor KPIs, drive continuous improvement and collaborate with internal teams to ensure smooth regional operations and service delivery.

Qualifications

• Experience in Service Management, Field Service Management, Operations Management or equivalent leadership roles.
• Experience managing field-based or geographically dispersed teams.
• Strong focus on service performance, KPIs and customer service.

Responsibilities

• Lead and coach a regional team of Field Service Engineers.
• Monitor KPIs and SLAs, take corrective action as needed.
• Build a high performing team culture with accountability.
• Manage customer relationships and service escalations.
• Support engineers with operational issues to resolve problems.

Skills

Team leadership

People development

Communication

Decision making

Problem solving

UK driving licence

Job description

Oyster Recruitment Ltd is seeking a Regional Service Manager to lead a team of Field Service Engineers across the North of England. This home-based role requires strong leadership, stakeholder management and a focus on service quality with regular UK travel.

You will monitor KPIs, drive continuous improvement and collaborate with internal teams to ensure smooth regional operations and service delivery.