Field Service Team Leader -North West

Mettler Toledo AG; Manchester; On-site; GBP 45,000 - 65,000; Full time

Job summary

Mettler Toledo AG in the United Kingdom is seeking a Regional Service Team Leader to guide a field-based team of Service Technicians and drive exceptional service delivery.

You will monitor KPI achievement, support technicians, identify growth opportunities, ensure Health & Safety compliance, and foster continuous improvement to maximise regional capability and customer satisfaction.

Qualifications

• Proven leadership experience leading field teams.
• Experience driving KPIs in service operations.
• Strong people development and coaching skills.

Responsibilities

• Lead, coach and develop a regional team of Service Technicians to deliver service performance.
• Monitor and drive KPI achievement across service operations.
• Provide proactive operational support to technicians and the service back office.
• Support service growth through customer site surveys and contract opportunities.
• Drive development, cross-skilling and training to maximise regional capability and scheduling efficiency.
• Ensure Health & Safety compliance and quality standards.
• Foster continuous improvement and a strong team culture focused on customer satisfaction and operational excellence.

Skills

Leadership

Team coaching

KPI management

Field service experience

Health & safety

Job description

We are looking for a Regional Service Team Leader to lead a team of field-based Service Technicians and drive operational excellence across our service business. This is an exciting opportunity for a people-focused leader with a strong technical background who thrives in a fast-paced field service environment.As Regional Service Team Leader, you will play a critical role in supporting service delivery, developing technician capability, improving customer satisfaction, and ensuring operational targets are achieved.

What You'll Be Doing

• Lead, coach and develop a regional team of Service Technicians to deliver outstanding service performance.
• Monitor and drive KPI achievement across all areas of service operations.
• Provide proactive operational support to technicians and the service back office.
• Support service growth by conducting customer site surveys and identifying service and contract opportunities.
• Drive technician development, cross-skilling and training initiatives to maximise regional capability and scheduling efficiency.
• Ensure compliance with Health & Safety legislation, customer site regulations and quality standards.
• Foster a strong team culture focused on continuous improvement, customer satisfaction and operational excellence.