Regional Facilities Supervisor: Lead Teams & Compliance

ISS UK Limited; Birmingham; On-site; GBP 36,000 - 48,000; Full time

Job summary

ISS UK Limited is seeking an experienced Assistant Facilities Manager to support the safe, compliant and effective delivery of facilities services across a regional portfolio in the United Kingdom.

Reporting to the Regional Facilities Manager, you will oversee frontline facilities teams and contractors, ensuring services are delivered to a high standard while maintaining a positive workplace experience for customers.

Qualifications

• Supervisory experience within a facilities management or cleaning services environment.
• Strong organisational skills with the ability to work independently while following management guidance.
• Ability to understand how service outcomes contribute to overall contract success.
• Experience managing operational performance to achieve agreed objectives and targets.
• Strong problem-solving skills with the ability to respond effectively to operational challenges.
• Ability to identify and implement service improvements to meet customer expectations and contractual requirements.
• Excellent communication and team leadership skills.
• Experience monitoring, reviewing and improving individual and team performance.

Responsibilities

• Support the contract management team in the delivery and ongoing development of service solutions, identifying opportunities for continuous improvement.
• Maintain a safe, healthy and secure environment and ensure compliance with all relevant Health & Safety legislation.
• Manage the rostering of facilities team members to ensure contractual staffing requirements are consistently met.
• Ensure audits, COSHH documentation, Health & Safety records, SOPs and other compliance documents are completed, maintained and reviewed as required.
• Support the recruitment, training and development of frontline facilities employees.
• Ensure services are delivered in a commercially responsible and cost-effective manner.
• Manage customer queries and complaints, ensuring they are recorded and resolved through the appropriate procedures.
• Complete all required reporting, administration and performance documentation accurately and on time.
• Monitor expenditure, including materials, consumables, payroll and agency labour, ensuring effective cost control.
• Identify opportunities to maximise revenue through additional services, ad hoc work and margin improvement initiatives.

Skills

Supervisory experience

Facilities management

Cleaning services

Organisational skills

Communication

Team leadership

Health & Safety compliance

Job description

ISS UK Limited is seeking an experienced Assistant Facilities Manager to support the safe, compliant and effective delivery of facilities services across a regional portfolio in the United Kingdom.

Reporting to the Regional Facilities Manager, you will oversee frontline facilities teams and contractors, ensuring services are delivered to a high standard while maintaining a positive workplace experience for customers.