Facilities Operations Coordinator: Compliance & Contractors

ISS UK Limited; Bury St Edmunds; On-site; GBP 35,000 - 52,000; Full time

Job summary

ISS UK Limited is seeking an experienced Assistant Facilities Manager to support the delivery of facilities management services across a diverse client portfolio. You will help maintain high standards of service, ensure operational compliance, and manage contractors while supporting the Regional Facilities Manager.

This role focuses on safe, compliant facilities operations, effective stakeholder communication, and continuous improvement, with opportunities to build strong client relationships

Qualifications

• Strong organisational and multitasking abilities.
• Excellent communication and stakeholder management skills.
• Sound knowledge of Health & Safety and compliance requirements.
• Ability to analyse information, solve problems, and meet deadlines.
• Experience supervising teams and supporting operational service delivery.
• Business acumen and understanding of operational performance.
• Customer-focused approach with strong relationship-building skills.
• Commitment to diversity, inclusion, and continuous professional development.
• Effective people management and team leadership.

Responsibilities

• Support the delivery and operational management of facilities services across assigned properties and clients.
• Manage and coordinate contractors, suppliers, and specialist service providers.
• Monitor service delivery performance and support continuous operational improvement.
• Ensure compliance with Health & Safety regulations, statutory requirements, permits, and company policies.
• Conduct audits, inspections, compliance checks, and maintain associated documentation.
• Support emergency preparedness activities, including evacuation drills, business continuity plans, and Emergency Response Co-ordination responsibilities.
• Manage customer queries, complaints, and stakeholder communications professionally and effectively.
• Promote a positive team culture and contribute to ongoing process and service improvements.

Skills

Organisational skills

Multitasking

Communication

Stakeholder management

Health & Safety

Compliance

Problem solving

Team leadership

People management

Job description

ISS UK Limited is seeking an experienced Assistant Facilities Manager to support the delivery of facilities management services across a diverse client portfolio. You will help maintain high standards of service, ensure operational compliance, and manage contractors while supporting the Regional Facilities Manager.

This role focuses on safe, compliant facilities operations, effective stakeholder communication, and continuous improvement, with opportunities to build strong client relationships