Regional Customer Relationship Manager

Barchester Healthcare; Northampton; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive commission

Discounts for retail and leisure

Wellbeing support and Best Doctors

Job summary

Barchester Healthcare is recruiting a Regional Customer Relationship Manager to support occupancy targets across our homes. You will work with an experienced management team to drive sales and marketing activity, manage enquiries and convert interested leads into residents.

The role requires a proven sales and marketing background, CRM data analysis skills (Salesforce or similar), strong communication, and a self-motivated, target-driven mindset. A full UK driving licence is essential.

Qualifications

• Proven sales and marketing experience.
• Ability to analyse data on Salesforce or similar CRM.
• Self-motivated and target driven.
• Interpersonal and professional qualities.
• Proficient in Microsoft Office (Excel/PowerPoint).
• Full UK driving licence.

Responsibilities

• Manage enquiries to improve conversion rates and achieve occupancy targets.
• Network within the local community to raise the home’s profile and generate enquiries.
• Support local and wider marketing activities to generate enquiries, drive conversions and increase occupancy.
• Identify opportunities to improve sales and marketing performance.
• Represent Barchester and the home in a friendly, professional manner.
• Maintain a contacts database.

Skills

Sales experience

Marketing experience

Communication skills

CRM analytics

Team player

Tools

Salesforce

Job description

Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions. We are looking for a professional sales professional who will support this region to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of first-class care homes in the region.

Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

REWARDS PACKAGE:

• Attritive salary, alongside a competitive commission structure
• Access to a range of retail and leisure discounts
• Access to a range of wellbeing support and Best Doctors Service
• Opportunity to develop within a hugely supportive team

RESPONSIBILITIES:

• Managing enquiries to improve the conversion rates and achieve occupancy targets
• Excellent communication skills.
• Networking within the local community to raise the profile of the home and generate enquiries
• Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy
• Identifying opportunities to improve sales and marketing performance

NEED TO HAVE:

• Have proven sales and marketing experience preferably in healthcare but not essential
• Have the ability to analyse data on Salesforce or similar CRM application
• Be self-motivated and target driven
• Have interpersonal and professional qualities
• Confident user of Microsoft Office (Excel/Powerpoint)
• Full UK driving licence.

NEED TO DO:

• Represent Barchester and our state of the art home in a friendly and professional manner.
• Responsible for all sales activity for the home.
• Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
• Engage with residents and relatives to understand their experience and requirements.
• Respond to sales enquiries.
• Actively generate leads and identify local marketing opportunities.
• Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be