Regional Customer Relationship Manager

Barchester Healthcare; Norwich; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Competitive commission

Retail & leisure discounts

Wellbeing support

Best Doctors service

Career progression opportunities

Job summary

Barchester Healthcare is recruiting a Regional Customer Relationship Manager to support our region and drive occupancy across our care homes. You will work with an exceptional management team to grow enquiries, convert leads and maintain strong customer relationships.

The role demands sales and marketing experience, CRM data analysis skills, and a proactive, target‑driven approach. A Full UK driving licence and proficient Microsoft Office usage are required.

Qualifications

• Have proven sales and marketing experience (preferably in healthcare but not essential).
• Ability to analyse data on Salesforce or similar CRM.
• Be self-motivated and target driven.
• Demonstrate interpersonal and professional qualities.
• Confident user of Microsoft Office (Excel/PowerPoint).
• Hold a Full UK driving licence.

Responsibilities

• Represent Barchester and our state‑of‑the‑art home in a friendly and professional manner.
• Responsible for all sales activity for the home.
• Talk to potential new residents over the phone and provide informative, welcoming tours of the home.
• Engage with residents and relatives to understand their experience and requirements.
• Respond to sales enquiries.
• Actively generate leads and identify local marketing opportunities.
• Maintain a contacts database.

Skills

Sales experience

CRM data analysis

Self-motivation

Interpersonal skills

Microsoft Excel

Microsoft PowerPoint

Driving licence

Tools

Salesforce or similar CRM

Job description

Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions. We are looking for a professional sales professional who will support this region to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of first‑class care homes in the region.

Barchester are an industry‑leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

REWARDS PACKAGE:

• Attritive salary, alongside a competitive commission structure
• Access to a range of retail and leisure discounts
• Access to a range of wellbeing support and Best Doctors Service
• Opportunity to develop within a hugely supportive team

RESPONSIBILITIES:

• Managing enquiries to improve the conversion rates and achieve occupancy targets
• Excellent communication skills.
• Networking within the local community to raise the profile of the home and generate enquiries
• Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy
• Identifying opportunities to improve sales and marketing performance

NEED TO HAVE:

• Have proven sales and marketing experience preferably in healthcare but not essential
• Have the ability to analyse data on Salesforce or similar CRM application
• Be self‑motivated and target driven
• Have interpersonal and professional qualities
• Confident user of Microsoft Office (Excel/Powerpoint)
• Full UK driving licence.

NEED TO DO:

• Represent Barchester and our state of the art home in a friendly and professional manner.
• Responsible for all sales activity for the home.
• Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
• Engage with residents and relatives to understand their experience and requirements.
• Respond to sales enquiries.
• Actively generate leads and identify local marketing opportunities.
• Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.