Regional Customer Relationship Manager

Barchester Healthcare; Salisbury; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Competitive commission

Car allowance

Wellbeing support

Best Doctors Service

Discounts on retail and leisure

Career progression opportunities

Job summary

Barchester Healthcare is recruiting a Regional Customer Relationship Manager to join one of our divisions. You will focus on increasing occupancy by handling enquiries, building relationships with residents and families, and supporting local marketing activities.

You will work with an exceptional management team, representing our state-of-the-art homes and delivering first-class care within the region. This role offers a competitive rewards package and clear progression opportunities.

Qualifications

• Proven sales and marketing experience, preferably in healthcare.
• Experience analysing data in Salesforce or similar CRM.
• Self-motivated and target-driven with good interpersonal skills.
• Proficient in Microsoft Office, especially Excel and PowerPoint.
• Full UK driving licence.

Responsibilities

• Manage enquiries to improve conversion rates and occupancy.
• Represent the home professionally to residents and relatives.
• Support local marketing activities to generate enquiries.
• Engage with the local community to raise the home's profile.
• Maintain a contacts database and sales activity records.

Skills

Sales & marketing

CRM data analysis

Self-motivated

Interpersonal skills

Microsoft Office

Full UK driving licence

Tools

Salesforce

Job description

Competitive salary + commission & Car Allowance

Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions. We are looking for a professional sales professional who will support this region to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of first-class care homes in the region.

Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

REWARDS PACKAGE:

• Attritive salary, alongside a competitive commission structure
• Access to a range of retail and leisure discounts
• Access to a range of wellbeing support and Best Doctors Service
• Opportunity to develop within a hugely supportive team

RESPONSIBILITIES:

• Managing enquiries to improve the conversion rates and achieve occupancy targets
• Excellent communication skills.
• Networking within the local community to raise the profile of the home and generate enquiries
• Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy
• Identifying opportunities to improve sales and marketing performance

NEED TO HAVE:

• Have proven sales and marketing experience preferably in healthcare but not essential
• Have the ability to analyse data on Salesforce or similar CRM application
• Be self-motivated and target driven
• Have interpersonal and professional qualities
• Confident user of Microsoft Office (Excel/Powerpoint)
• Full UK driving licence.

NEED TO DO:

• Represent Barchester and our state of the art home in a friendly and professional manner.
• Responsible for all sales activity for the home.
• Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
• Engage with residents and relatives to understand their experience and requirements.
• Respond to sales enquiries.
• Actively generate leads and identify local marketing opportunities.
• Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.