Regional Contractor Performance Lead

Ageas Insurance Ltd; Eastleigh; Remote; GBP 65,000 - 80,000; Full time

Benefits offered by this job

Flexible Working

Dental Insurance

Health & Wellbeing Benefits

Pension Scheme

Annual Bonus

Staff Discounts

Job summary

Ageas Insurance Ltd is seeking a Regional Contractor Performance Lead to shape the performance of its in-house Building Repair Network. You will manage contractor performance, carry out audits, support claims teams, and drive improvements across the repair network.

Working within a high-performing Home Claims team, you will build strong stakeholder relationships, analyse data, identify risks, and influence strategy for large-loss and subsidence cases, while ensuring customer outcomes and

Qualifications

• Strong knowledge of construction, property damage, and repair methods.
• Good understanding of insurance claims and policy principles.
• Clear, confident communicator who avoids technical jargon.
• Strong stakeholder management and influencing skills.
• Analytical mindset with solid numerical ability.

Responsibilities

• Manage contractor performance through reviews, data, and clear targets.
• Carry out file audits and site inspections to ensure quality and cost control.
• Identify risks and report insights to support decision-making.
• Support repair strategy, including large loss and subsidence cases.
• Build strong relationships and provide technical support across stakeholders.

Skills

Construction knowledge

Insurance claims understanding

Analytical mindset

Stakeholder management

Job description

Remote, with regular travel across the North-East of England, Scotland and Northern Ireland.

Regional Contractor Performance Lead: Are you a technically strong buildings professional with a passion for driving performance and delivering exceptional customer outcomes? Do you thrive in a role where you can influence, improve, and make a tangible impact across a network of contractors?

At Ageas, we’re looking for a Regional Contractor Performance Lead to play a pivotal role in shaping the performance of our in-house Building Repair Network (BRN). This is an exciting opportunity to combine technical expertise, data-driven decision making, and stakeholder engagement to ensure our customers receive outstanding repair experiences while maintaining strong control of indemnity spend.

Working within a high-performing Home Claims team and reporting to the Building Repair Network Operations Manager, you’ll manage contractor performance, carry out audits, support claims teams, and contribute to strategic improvements across our repair network.

Main Responsibilities as a Regional Contractor Performance Lead:

• Manage contractor performance through reviews, data, and clear targets
• Carry out file audits and site inspections to ensure quality and cost control
• Identify risks and report insights to support decision-making
• Support repair strategy, including large loss and subsidence cases
• Build strong relationships and provide technical support across stakeholders

Skills and experience you need as a Regional Contractor Performance Lead:

• Strong knowledge of construction, property damage, and repair methods
• Good understanding of insurance claims and policy principles
• Clear, confident communicator who avoids technical jargon
• Strong stakeholder management and influencing skills
• Analytical mindset with solid numerical ability

At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK.

Here are some of the benefits you can enjoy at Ageas:

• Flexible Working- Smart Working @ Ageas gives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.
• Supporting your Health- Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Mindfulness.
• Supporting your Wealth- 50% off esure and Sheilas' Wheels motor and home insurance, Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
• Supporting you at Work- Well-being activities, mindfulness sessions, Sports and Social Club events and more.
• Supporting you and your Family- Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay.
• Benefits for Them- Partner Life Assurance and Critical Illness cover.
• Get some Tech- Deals on various gadgets including Wearables, Tablets and Laptops.
• Getting around- Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.
• Supporting you back to work- Return to work programme after maternity leave