Regional Contractor Performance Lead

Ageas UK; England; Remote; GBP 49,000 - 59,000; Full time

Benefits offered by this job

Flexible working

Health insurance

Annual bonus

Competitive pension

Salary reviews

Employee savings

Wellbeing activities

Job summary

Ageas is seeking a Regional Contractor Performance Lead to drive contractor performance across the BRN. The role focuses on audits, data-informed improvements, and stakeholder collaboration to deliver high-quality repair experiences while controlling indemnity spend.

Remote work with travel across the North-East England, Scotland and Northern Ireland is expected. You’ll join a high-performing Home Claims team reporting to the Building Repair Network Operations Manager, handling performance

Qualifications

• Experience in contractor management and performance improvement.
• Ability to audit files and carry out site inspections with cost control.
• Strong analytical skills and data interpretation for decision support.

Responsibilities

• Manage contractor performance through reviews, data, and targets.
• Carry out file audits and site inspections to ensure quality and cost control.
• Identify risks and report insights to support decision-making.
• Support repair strategy, including large loss and subsidence cases.
• Build relationships and provide technical support across stakeholders.

Skills

Contractor performance management

Auditing and inspections

Data-driven decision making

Stakeholder engagement

Analytical mindset

Job description

Job Title: Regional Contractor Performance Lead  Target Start Date: ASAP  Contract Type: Permanent, Full Time  Salary Range: Up to £54,000 dependent on experience  Location: Remote, with regular travel across the North-East of England, Scotland and Northern Ireland  Closing Date for applications: Tuesday 20th October

Are you a technically strong buildings professional with a passion for driving performance and delivering exceptional customer outcomes? Do you thrive in a role where you can influence, improve, and make a tangible impact across a network of contractors?

At Ageas, we’re looking for a Regional Contractor Performance Lead to play a pivotal role in shaping the performance of our in-house Building Repair Network (BRN). This is an exciting opportunity to combine technical expertise, data-driven decision making, and stakeholder engagement to ensure our customers receive outstanding repair experiences while maintaining strong control of indemnity spend.

Working within a high-performing Home Claims team and reporting to the Building Repair Network Operations Manager, you’ll manage contractor performance, carry out audits, support claims teams, and contribute to strategic improvements across our repair network.

Main Responsibilities as a Regional Contractor Performance Lead

• Manage contractor performance through reviews, data, and clear targets
• Carry out file audits and site inspections to ensure quality and cost control
• Identify risks and report insights to support decision-making
• Support repair strategy, including large loss and subsidence cases
• Build strong relationships and provide technical support across stakeholders

Skills and experience you need as a Regional Contractor Performance Lead

• Strong knowledge of construction, property damage, and repair methods
• Good understanding of insurance claims and policy principles
• Clear, confident communicator who avoids technical jargon
• Strong stakeholder management and influencing skills
• Analytical mindset with solid numerical ability

At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve Top Employer status in the UK.

Here are some of the benefits you can enjoy at Ageas

• Flexible Working- Smart Working @ Ageas gives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.
• Supporting your Health- Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Mindfulness.
• Supporting your Wealth- 50% off esure and Sheilas' Wheels motor and home insurance, Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
• Supporting you at Work- Well-being activities, mindfulness sessions, Sports and Social Club events and more.
• Supporting you and your Family- Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay.
• Benefits for Them- Partner Life Assurance and Critical Illness cover.
• Get some Tech- Deals on various gadgets including Wearables, Tablets and Laptops.
• Getting around- Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.
• Supporting you back to work- Return to work programme after maternity leave.

About Ageas

We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers.

As an inclusive employer, we encourage anyone to apply. We’re a signatory of the Race at Work Charter and Women in Finance Charter, member of iCAN and GAIN. As a Disability Confident Leader, we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruitment experience. If the list does not cover the support you need, please contact our Recruitment Team to discuss how they can help. We also guarantee an interview for applicants with a disability who meet the minimum criteria for the role. For more information, please see Ageas Everyone.

We have a zero-tolerance approach towards any form of harassment during the recruitment process, ensuring that everyone is treated with respect and professionalism.

Our aim is to have great people everywhere in our business and we’re always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we’re open to discussing flexible working, including full-time, part-time or job share arrangements. To find out more about Ageas, see About Us.