Buildings Consultant

Ageas; Eastleigh; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Flexible Working

Health benefits

Annual bonus

Pension

Well-being activities

Family leave

Job summary

Ageas seeks a Claims Buildings Consultant to lead complex property claims with loss analysis and industry tool expertise. You will work in a hybrid UK-based environment, collaborating with specialists to deliver fair, well-supported settlements while maintaining high customer advocacy.

Ideal candidates bring experience from adjusting, surveying, or construction within insurance, and a strong passion for balancing risk with customer care in a busy, flexible workplace.

Qualifications

• Significant experience handling complex property claims for insurers or adjusting firms.
• Member of or working towards professional qualifications (CII/CIOB/RICS) or equivalent.
• Building pathology knowledge including schedules of rates, tenders and JCT experience.

Responsibilities

• Provide expert guidance and fair resolutions for complex property claims.
• Support focused indemnity initiatives and regulatory compliance.
• Influence processes within DA arrangements and supplier audits for workflow optimisation.
• Develop and support claims handling interventions to reduce spend deterioration.
• Identify supplier performance issues and drive behavioural improvements with managers.

Skills

Customer empathy

Regulatory knowledge

Indemnity initiatives

Process improvement

Supplier management

Education

CII/CIOB/RICS qualifications

Tools

Insurance scoping tools

Loss analysis tools

Job description

Job Title

ClaimsBuildings Consultant

Target Start Date

ASAP

Contract Type

Permanent, Part Time, Full Time, Job Share option available

Salary Range

£40,000- £60,000 Dependent on Experience

Location

Hybridwith some Eastleigh travel

Closing Date for applications

Friday 25th September

Claims Buildings Consultant

At Ageas, we put our customers first. When disaster strikes,we know that a property claim isn’t just paperwork—it’s a time of stress,disruption, and uncertainty. That’s why we go beyond processing claims; we careabout providing a fair, supportive, and expert-led experience every step of theway.

As part of our ongoing growth, we’re looking for Senior andexperienced Claims Technical Professionals who understand the challenges ourcustomers and teams face when dealing with complex property claims. In thisrole, you'll ensure that every customer receives the guidance, expertise, andreassurance they need to navigate the claims process smoothly. You willcollaborate with specialists, uphold our high standards, and work withintegrity to deliver fair resolutions—because at Ageas, doing right by our customersis what matters most.

If you have experience in managing complex property claimsand a passion for customer advocacy, we’d love to hear from you. You may befrom an adjusting, surveying or construction background in the insuranceindustry but tired of long hours, a poor work-life balance and poor company benefits. Our award winning teams full of great people underpinned byour unique culture help us stand out from the market.

As such, Ageas Insurance are looking for a Claims BuildingsConsultant, with extensive experience in loss analysis, as well as a strongunderstanding of insurance industry scoping tools and technology for lossvalidation, triage and settlement optimisation.

Main Responsibilities as Claims Buildings Consultant

• Strongcustomer empathy and working knowledge of regulation including TCF and FOSoutcomes.
• Supportingthe departmental execution of focused claims Indemnity initiatives.
• DelegatedAuthority –Influencing process within and out with DA arrangements forAgeas supply chain. Supporting audits to optimise workflow, satisfyadherence and inform arrangements between Ageas and SN partners.
• Developand support claims handling interventions where derailment or spenddeterioration occurs keeping close to dissatisfaction and root cause analysisto drive improved outcomes.
• Identifyand address supplier performance issues case-by-case and drive organicbehavioural improvement in conjunction with the Supplier RelationshipManagers.

Skills and experience you need as Claims Buildings Consultant

• Significantexperience of complex property claims handling for an Insurer or anAdjusting firm/Managing General Agent.
• Memberof or working towards CII, CIOB, RICS professional qualifications, or adesire to do so unless you possess exceptional property claims experience.
• Strongbuilding pathology knowledge including Schedule of Rates,producing/reviewing tenders, and Joint Contracts Tribunal experiencedesired.
• Experienceof process and operational improvement programmes beneficial.
• CII or CILA qualifications desired or working towards

At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK.

Here are some of the benefits you can enjoy at Ageas

• Flexible Working- Smart Working @ Ageasgives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.
• Supporting your Health- Dental InsuranceHealth Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Mindfulness.
• Supporting your Wealth- 50% off esure and Sheilas' Wheels motor and home insurance, Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
• Supporting you at Work- Well-being activities, mindfulness sessions, Sports and Social Club events and more.
• Supporting you and your Family- Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay.
• Benefits for Them- Partner Life Assurance and Critical Illness cover.
• Get some Tech- Deals on various gadgets including Wearables, Tablets and Laptops.
• Getting around- Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.
• Supporting you back to work- Returnto work programme after maternity leave.

About Ageas

We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers.

As an inclusive employer, we encourage anyone to apply. We’re a signatory of the Race at Work Charter and Women in Finance Charter, member of iCAN and GAIN. As a Disability Confident Leader, we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruitment experience. If the list does not cover the support you need, please contact our Recruitment Team to discuss how they can help.

We also guarantee an interview for applicants with a disability who meet the minimum criteria for the role. For more information, please see Ageas Everyone. We have a zero-tolerance approach towards any form of harassment during the recruitment process, ensuring that everyone is treated with respect and professionalism.

Our aim is to have great people everywhere in our business and we’re always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we’re open to discussing flexible working, including full-time, part-time or job share arrangements. To find out more about Ageas, see About Us.