Regional Café Operations Manager: Grow & Mentor Teams

Tesco; Scotland; On-site; GBP 42,000 - 62,000; Full time

Job summary

Tesco Cafés are seeking an Operations Manager to oversee a group of cafés across a designated region in the United Kingdom, driving performance in People, Customers, Operations and Finance. You will mentor Café Managers, implement best practices, and ensure compliance with health, safety and legal standards.

The role emphasizes growth, development of promising managers, and collaboration with leadership teams to meet financial goals while delivering exceptional customer service.

Qualifications

• Background in hospitality.
• Experience managing multiple sites.
• Commitment to excellent customer service.

Responsibilities

• Making sure all cafés within your region comply with health, safety, and food standards.
• Driving improvement programmes to help underperforming cafés thrive.
• Leading the Café Manager and their teams through training and mentoring.
• Overseeing best practices to ensure quality service, legal compliance.
• Monitoring the maintenance of cafés and equipment to protect assets and meet regulations.
• Using your skills to find better ways of working for our customers and colleagues.
• Helping us to achieve our business vision by collaborating with leadership teams.
• Working with store and office teams to deliver plans and provide valuable feedback.
• Conducting timely performance reviews to identify development or corrective actions.
• Applying your financial acumen to boost revenue, minimise expenses and maintain

Skills

Hospitality background

Multi-site management

Customer service excellence

Job description

Tesco Cafés are seeking an Operations Manager to oversee a group of cafés across a designated region in the United Kingdom, driving performance in People, Customers, Operations and Finance. You will mentor Café Managers, implement best practices, and ensure compliance with health, safety and legal standards.

The role emphasizes growth, development of promising managers, and collaboration with leadership teams to meet financial goals while delivering exceptional customer service.