Regional Business Services & Communications Coordinator

National Highways; Maidstone; On-site; GBP 23,000 - 29,000; Full time

Job summary

National Highways is seeking a Business Services Co-ordinator to support the South East regional Operations directorate. You will handle a broad range of administrative tasks, manage customer communications, and assist with meetings and supplies, ensuring timely, quality outputs.

The role requires excellent communication, time management, and organisational skills, plus experience with MS Office and Oracle apps. The position focuses on an on-site, regional team environment within the South East.

Qualifications

• Excellent written and verbal communication skills.
• Excellent time management and organisational skills.
• Flexibility and adaptability to changing priorities in a fast-moving environment.
• Experience using business information and document management systems including Outlook, Word, PowerPoint and Excel; Oracle applications or similar.
• Previous experience within an administrative environment.

Responsibilities

• Engage with customers, verbally and in writing, to respond to enquiries and complaints.
• Ensure customer contacts and correspondence are drafted to required standards for quality and timeliness.
• Build and maintain relationships with internal and external stakeholders.
• Collate statements of evidence and provide CCTV images where available.
• Process invoice payments following National Highways policies and procedures.
• Provide effective administrative support to the business, including executive or project support and meeting coordination.

Skills

Communication

Time management

Organisation

Flexibility

Office suite

Oracle apps

Admin experience

Tools

Microsoft Office

Oracle applications

Job description

National Highways is seeking a Business Services Co-ordinator to support the South East regional Operations directorate. You will handle a broad range of administrative tasks, manage customer communications, and assist with meetings and supplies, ensuring timely, quality outputs.

The role requires excellent communication, time management, and organisational skills, plus experience with MS Office and Oracle apps. The position focuses on an on-site, regional team environment within the South East.