Regional Admin & Customer Support Coordinator

National Highways; Guildford; On-site; GBP 23,000 - 30,000; Full time

Job summary

National Highways in Guildford is seeking a Business Services Co-ordinator to join our South East Business Services Team. You will deliver a broad range of administrative activities to support the regional Operations directorate and handle regional customer communication.

In this busy role you will work within an administration team, prioritise tasks, manage documents, and respond to enquiries and complaints while maintaining high standards and supporting meetings and procurement processes.

Qualifications

• Excellent written and verbal communication skills.
• Strong time management and organisational skills.
• Flexible and adaptable to changing priorities.
• Experience with business information and document management systems.
• Proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel) and Oracle applications.
• Experience in an administration environment.

Responsibilities

• Engage with customers and handle enquiries and complaints.
• Draft and complete customer contacts and correspondence.
• Build and maintain relationships with internal and external stakeholders.
• Collate statements of evidence and provide CCTV images where available.
• Process invoice payments in line with National Highways policies.
• Provide broad administrative support to the business, meetings and supplies management.

Skills

Communication

Time management

Organisation

Adaptability

Prioritisation

Flexibility

Administration

Tools

Microsoft Office

Outlook

Word

PowerPoint

Excel

Oracle applications

Job description

National Highways in Guildford is seeking a Business Services Co-ordinator to join our South East Business Services Team. You will deliver a broad range of administrative activities to support the regional Operations directorate and handle regional customer communication.

In this busy role you will work within an administration team, prioritise tasks, manage documents, and respond to enquiries and complaints while maintaining high standards and supporting meetings and procurement processes.