Business Support Coordinator

Bestway Wholesale; York and North Yorkshire; On-site; GBP 26,000 - 34,000; Full time

Job summary

Bestway Wholesale is seeking a Business Support Coordinator to work with the Business Support Manager and Team Leads, delivering top-tier customer service and administrative support across the organisation and its members.

Key duties include managing the pipeline tracker, maintaining contracts, and ensuring transparency of performance. The role emphasizes exceptional communication, strong IT skills (Excel), and the ability to work collaboratively or independently within a dynamic team.

Qualifications

• Exceptional customer service knowledge.
• Excellent communication skills and ability to liaise with internal departments and external agencies.
• Strong relationship-building and collaboration across teams.

Responsibilities

• Manage pipeline tracker and launch planner.
• Maintain contracts in line with business needs and changes.
• Ensure transparency of performance and information.
• Handle inbound retailer leads within SLA.
• Outbound fact-finding of opportunities with high-profile retailers.

Skills

Customer service

Communication skills

Relationship building

Teamwork

Prioritisation

Attention to detail

Adaptability

Tools

Microsoft Excel

Microsoft Office

Job description

We are looking for a Business Support Coordinator to Work with the Business Support Manager and Team Leads to deliver the highest level of Customer Service and Business Administration support to the organisation and its membership! Your main responsibilities

• Management of pipeline tracker and launch planner
• Maintenance of contracts in line with business needs and changes
• Ensure transparency of performance and information
• Responsible for maintaining awareness of competitor terms, conditions, and activity
• Ensure inbound retailer leads are handled within prescribed SLA
• Outbound fact finding of opportunities within high profile groups of retail stores.
• Profile building amongst necessary external stakeholders
• Liaising with internal colleagues for Lead Opportunities (Direct to Store/Development)
• Be the central touch point between the New Business team and Head Office
• Liaise with credit team around anomalies that could pose a risk to Bestway or potentially hinder opportunities
• Work closely with Head of New Business and Acquisitions to ensure best practice is shared
• Owning all contacts through to resolution & ensuring contacts are resolved within agreed SLAs
• Working with key functions across the business to resolve queries
• Reviewing all team communications to ensure a comprehensive knowledge of all current business activity
  Exceptional customer service knowledge
• Excellent communication skills with the ability and confidence to liaise and converse with other departments and external agencies as required
• Able to establish and maintain positive working relationships with others
• Able to work within a team environment or independently
• Be flexible and adaptable in line with the needs of our retailers and the business
• The ability to prioritise tasks
• Maintain high levels of accuracy and detail
• Strong IT skills in all Microsoft Applications, particularly in Excel