Business Services Co-ordinator

National Highways; England; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading highways management organization is looking for a Business Services Co-ordinator to join their East region team near South Mimms. This full-time role involves a broad range of administrative duties, customer communication, and collaboration with internal stakeholders. The ideal candidate will excel in communication, time management, and flexibility, with experience in Microsoft Office and prior administrative experience. This position is vital for ensuring smooth operations and effective support to the team.

Qualifications

• Previous experience within an administration environment is required.
• Ability to work in a fast-moving environment to tight deadlines.
• Flexible and adaptable to changing priorities in a fast-moving environment with tight deadlines.
• Experience using Microsoft Office (Outlook, Word, PowerPoint, Excel) and Oracle applications or similar.
• Experience in an administration environment.

Responsibilities

• Engage with customers to respond to enquiries and complaints.
• Ensure drafting of customer contacts and correspondence meets performance standards.
• Manage CCTV images and investigations.
• Provide effective administrative support to the business.
• Build and maintain relationships with stakeholders.

Skills

Excellent written and verbal communication skills

Excellent time management and organisational skills

Flexibility and adaptability

Experience with Microsoft Office (Outlook, Word, PowerPoint, Excel)

Flexibility

Tools

Microsoft Office

Oracle applications or similar

Job description

Base pay range

Direct message the job poster from National Highways

About the job.

Here at National Highways, we are looking to recruit a Business Services Co‑ordinator to join our Business Services Team in the East region. The role will be based out of South Mimms. This role encompasses delivery of a broad range of administrative activities to support our regional Operations directorate. Working in a busy administration team, you will provide regional customer communication and correspondence, routine business as usual support alongside ad hoc requests. Because of this, excellent communication skills, time management, adaptability, prioritising, flexibility and organisation are crucial.

Responsibilities

• Engage with customers, both verbally and in writing, in response to enquiries and complaints.
• Ensure that customer contacts and correspondence are drafted and completed to the required performance standards for quality and timeliness. Customer contacts & correspondence includes Customer Enquiries, Complaints, and Ministerial Correspondence.
• Manage CCTV images, investigations and collation of statements of evidence.
• Provision of effective administrative support to the business. A broad ranging accountability which may include executive and project support, support to meetings and conferences, and management of supplies and consumables.
• Build and maintain strong relationships with internal and external stakeholders, including Traffic Officer Services and Fleet Management, to support effective collaboration.

About you.

• Excellent written and verbal communication skills
• Excellent time management and organisational skills
• Flexibility and adaptable to changing priorities - ability to work in a fast‑moving environment to tight deadlines
• Experience in the use of business information and document management systems – Microsoft Office packages – mainly Outlook, Word, PowerPoint and Excel (essential) and Oracle applications or similar
• Previous experience within an administration environment.

About us.

Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A‑roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

Seniority level

Entry level

Employment type

Full‑time

Job function

Administrative

Industries: Administrative and Support Services