Business Services Co-ordinator

National Highways; Guildford; On-site; GBP 23,000 - 30,000; Full time

Job summary

National Highways in Guildford is seeking a Business Services Co-ordinator to join our South East Business Services Team. You will deliver a broad range of administrative activities to support the regional Operations directorate and handle regional customer communication.

In this busy role you will work within an administration team, prioritise tasks, manage documents, and respond to enquiries and complaints while maintaining high standards and supporting meetings and procurement processes.

Qualifications

• Excellent written and verbal communication skills.
• Strong time management and organisational skills.
• Flexible and adaptable to changing priorities.
• Experience with business information and document management systems.
• Proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel) and Oracle applications.
• Experience in an administration environment.

Responsibilities

• Engage with customers and handle enquiries and complaints.
• Draft and complete customer contacts and correspondence.
• Build and maintain relationships with internal and external stakeholders.
• Collate statements of evidence and provide CCTV images where available.
• Process invoice payments in line with National Highways policies.
• Provide broad administrative support to the business, meetings and supplies management.

Skills

Communication

Time management

Organisation

Adaptability

Prioritisation

Flexibility

Administration

Tools

Microsoft Office

Outlook

Word

PowerPoint

Excel

Oracle applications

Job description

Here at National Highways, we are looking to recruit a Business Services Co-ordinator to join our Business Services Team in the South East region. This role encompasses delivery of a broad range of administrative activities to support our regional Operations directorate. Working in a busy administration team, you will provide regional customer communication and correspondence, routine business as usual support alongside ad hoc requests. Because of this, excellent communication skills, time management, adaptability, prioritising, flexibility, and organisation is crucial.

• Engage with customers, both verbally and in writing, in response to enquiries and complaints.
• Ensure that customer contacts and correspondence are drafted and completed to the required performance standards for quality and timeliness. Customer contacts & correspondence includes Customer Enquiries, Complaints, and Ministerial Correspondence.
• Build and maintain relationships with internal and external stakeholders to facilitate collaborative working.
• Collation of statements of evidence and providing CCTV images where available.
• Processing of invoice payments in accordance with National Highways Policies and Procedures.
• Provision of effective administrative support to the business. A broad ranging accountability which may include executive and project support, support to meetings and conferences, and management of supplies and consumables.

About you.

• Excellent written and verbal communication skills
• Excellent time management and organisational skills
• Flexibility and adaptable to changing priorities - ability to work in a fast-moving environment to tight deadlines
• Experience in the use of business information and document management systems - Microsoft Office packages - mainly Outlook, Word, PowerPoint and Excel (essential) and Oracle applications or similar
• Previous experience within an administration environment.

About us.

Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.