Regional Admin & Customer Communications Specialist

National Highways; Basingstoke; On-site; GBP 23,000 - 29,000; Full time

Job summary

National Highways is recruiting a Business Services Co-ordinator for the South East region to deliver a broad range of administrative tasks supporting the Operations directorate. You will handle customer communications, manage correspondence, and provide cross‑team support, coordinating meetings, and maintaining supplies, while adapting to changing priorities in a fast-paced environment.

A strong focus on clear writing, time management, and stakeholder engagement is essential to help keep our

Qualifications

• Excellent written and verbal communication skills.
• Excellent time management and organisational skills.
• Flexible and adaptable to changing priorities in a fast-moving environment.
• Experience with business information and document management systems and MS Office (Outlook, Word, PowerPoint and Excel) and Oracle applications.
• Previous experience in an administration environment.

Responsibilities

• Engage with customers, verbally and in writing, to respond to enquiries and complaints.
• Draft and complete customer contacts and correspondence to required standards of quality and timeliness.
• Build and maintain relationships with internal and external stakeholders to facilitate collaborative working.
• Collate statements of evidence and provide CCTV images where available.
• Process invoice payments in line with National Highways policies and procedures.
• Provide broad administrative support to the business, including executive and project support, meetings and conferences, and management of supplies.

Skills

Communication skills

Time management

Organisation

Tools

Microsoft Office

Oracle applications

Job description

National Highways is recruiting a Business Services Co-ordinator for the South East region to deliver a broad range of administrative tasks supporting the Operations directorate. You will handle customer communications, manage correspondence, and provide cross‑team support, coordinating meetings, and maintaining supplies, while adapting to changing priorities in a fast-paced environment.

A strong focus on clear writing, time management, and stakeholder engagement is essential to help keep our