Regional Business Manager — Funeral Services Leader

Dignity Group; Greenock; On-site; GBP 40,000 - 48,000; Full time

Benefits offered by this job

25 days leave

Car allowance

Up to 10% bonus

Private medical

Pension 4% match

Life assurance

Staff rewards

EAP

Career progression

On-site parking

Job summary

Dignity Funeral Directors is seeking a Business Manager to oversee operations across our Greenock branches, combining commercial leadership with compassionate client care. You will build high-performing teams, drive revenue growth, manage financial performance, and ensure compliance with FCA standards while upholding the group’s renowned service.

If you are a strategic and people-focused leader, this role offers a meaningful career with a national organisation and opportunities to influence

Qualifications

• Has proven experience in leading high-performing teams.
• Brings strong commercial, financial, and operational acumen.
• Is empathetic, service-oriented, and committed to excellent client outcomes.
• Has knowledge of marketing principles, including digital and community engagement.
• Enjoys analysing data and making insight-driven decisions.
• Is confident working independently and thrives on delivering results.
• Has excellent communication, planning, and problem-solving skills.
• Is digitally savvy and comfortable using Microsoft Office and scheduling tools.

Responsibilities

• Lead and manage day-to-day operations across multiple branches.
• Drive revenue growth through effective service offerings and client engagement.
• Deliver excellent service and respectful care for clients and the deceased.
• Uphold all industry, regulatory, and company standards.
• Develop and execute marketing plans to grow brand presence locally.
• Foster relationships within the local community through outreach and events.
• Manage financial performance and cost control to ensure long-term sustainability.
• Recruit, train, coach, and support your team to deliver consistently high performance.
• Ensure compliance with FCA standards for all funeral planning activity.

Skills

Team leadership

Commercial acumen

Financial acumen

Operational acumen

Empathy

Client service

Marketing principles

Digital marketing

Community engagement

Data analysis

Communication

Planning

Problem solving

Microsoft Office

Scheduling tools

Education

No formal education stated

Tools

Microsoft Office

Scheduling tools

Job description

Dignity Funeral Directors is seeking a Business Manager to oversee operations across our Greenock branches, combining commercial leadership with compassionate client care. You will build high-performing teams, drive revenue growth, manage financial performance, and ensure compliance with FCA standards while upholding the group’s renowned service.

If you are a strategic and people-focused leader, this role offers a meaningful career with a national organisation and opportunities to influence