Business Manager

Dignity Group; Greenock; On-site; GBP 40,000 - 48,000; Full time

Benefits offered by this job

25 days leave

Car allowance

Up to 10% bonus

Private medical

Pension 4% match

Life assurance

Staff rewards

EAP

Career progression

On-site parking

Job summary

Dignity Funeral Directors is seeking a Business Manager to oversee operations across our Greenock branches, combining commercial leadership with compassionate client care. You will build high-performing teams, drive revenue growth, manage financial performance, and ensure compliance with FCA standards while upholding the group’s renowned service.

If you are a strategic and people-focused leader, this role offers a meaningful career with a national organisation and opportunities to influence

Qualifications

• Has proven experience in leading high-performing teams.
• Brings strong commercial, financial, and operational acumen.
• Is empathetic, service-oriented, and committed to excellent client outcomes.
• Has knowledge of marketing principles, including digital and community engagement.
• Enjoys analysing data and making insight-driven decisions.
• Is confident working independently and thrives on delivering results.
• Has excellent communication, planning, and problem-solving skills.
• Is digitally savvy and comfortable using Microsoft Office and scheduling tools.

Responsibilities

• Lead and manage day-to-day operations across multiple branches.
• Drive revenue growth through effective service offerings and client engagement.
• Deliver excellent service and respectful care for clients and the deceased.
• Uphold all industry, regulatory, and company standards.
• Develop and execute marketing plans to grow brand presence locally.
• Foster relationships within the local community through outreach and events.
• Manage financial performance and cost control to ensure long-term sustainability.
• Recruit, train, coach, and support your team to deliver consistently high performance.
• Ensure compliance with FCA standards for all funeral planning activity.

Skills

Team leadership

Commercial acumen

Financial acumen

Operational acumen

Empathy

Client service

Marketing principles

Digital marketing

Community engagement

Data analysis

Communication

Planning

Problem solving

Microsoft Office

Scheduling tools

Education

No formal education stated

Tools

Microsoft Office

Scheduling tools

Job description

Position: Business Manager

Location: P B Wright & Sons Funeral Directors, Greenock

Job Type: Full-Time, Permanent

Salary: £44,000 Per Annum DOE

Are you a commercially minded and people-focused leader looking to make a real difference?

We’re looking for a dynamic and driven Business Manager to oversee the operations and performance of our funeral branches within the P B Wright & Sons brand.

As a key figure within our team, you’ll be responsible for delivering outstanding care to families, developing high-performing teams, and driving revenue growth, all while upholding the exceptional standards that define our reputation.

Why This Role Matters

At Dignity, we believe every farewell deserves compassion, professionalism, and care. As a Business Manager, you’ll ensure that each branch within your brand not only meets these standards but also thrives commercially, operationally, and within the community it serves.

The Role

This is a rewarding and multifaceted leadership position that combines business acumen with empathy and service. You’ll take ownership of operations, people, client satisfaction, and local marketing initiatives, helping your brand succeed as a trusted presence in the community.

Key Responsibilities

• Lead and manage day-to-day operations across multiple branches.
• Drive revenue growth through effective service offerings and client engagement.
• Deliver excellent service and respectful care for clients and the deceased.
• Uphold all industry, regulatory, and company standards.
• Develop and execute marketing plans to grow brand presence locally.
• Foster relationships within the local community through outreach and events.
• Manage financial performance and cost control to ensure long-term sustainability.
• Recruit, train, coach, and support your team to deliver consistently high performance.
• Ensure compliance with FCA standards for all funeral planning activity.

About You

We’re looking for someone who:

• Has proven experience in leading high-performing teams.
• Brings strong commercial, financial, and operational acumen.
• Is empathetic, service-oriented, and committed to excellent client outcomes.
• Has knowledge of marketing principles, including digital and community engagement.
• Enjoys analysing data and making insight-driven decisions.
• Is confident working independently and thrives on delivering results.
• Has excellent communication, planning, and problem-solving skills.
• Is digitally savvy and comfortable using Microsoft Office and scheduling tools.

Desirable experience

• Background in multi-site or regional management.
• Understanding of funeral or service-based industries.
• Competence with financial and performance reporting tools.

Leading from the front with the support and benefits to succeed

This role offers a strong blend of reward, flexibility and support to help you lead effectively across your teams and region. In return, you’ll benefit from a package designed to support you in leading from the front, staying resilient in a fast-paced environment and continuing to progress within a national organisation.

• Time to recharge - 25 days’ annual leave plus bank holidays, giving you the headspace to reset and maintain balance.
• Supporting you on the move - £4,500 car allowance (role dependent) to support travel across your locations.
• Rewarding performance - Opportunity to earn up to 10% annual bonus, reflecting your impact on operational delivery and results.
• Healthcare when it matters - Private medical cover for you, providing reassurance and quicker access to treatment.
• Planning for your future - 4% matched pension contribution to help you build long-term financial security.
• Peace of mind - Life assurance cover at 2x your salary to support your loved ones.
• Everyday savings and perks - Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers.
• Support when you need it - 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Progressing your career - Clear development and progression pathways within a national, multi-site organisation.
• Making work easier - Free on-site parking available at most of our locations.

Why Dignity Funerals

Dignity Funeral Directors helps families say goodbye to the people they love with simplicity, dignity, kindness and exceptional care. Every day, our funeral teams across the country support families through some of life's hardest moments. As part of Life Services Group, Dignity Funeral Directors is also part of a wider mission to make end-of-life care more joined up, more supported and easier for families to navigate. Be there when families need you most; with work that matters, a team that supports you, and the training to build a career, whether you've done this before or not.

Dignity Funeral Directors is part of Life Services Group; the group bringing together Dignity Funeral Directors, CMG, Simplicity Cremations, Dignity Legal Services and Farewill. Together, we can support families across more of the end-of-life journey, while each brand keeps the name, identity and community connection people already know. For Dignity Funeral Directors, that means more investment in better training, better support and better tools for our funeral teams.

You'll be part of a close-knit team who look out for each other and take real pride in their work. No two days are the same, and the work you do is noticed and valued.

If you want a job that is genuinely meaningful, helping families in your community through one of the hardest times in their lives; find your Life's work.

FCA Statement

Dignity Funeral Directors is part of a group that includes FCA-regulated activities. Some roles may require additional training, screening or regulatory checks, confirmed during recruitment.

Equality, Diversity and Inclusion Statement

We know diverse teams build a better place to work. Whoever you are, we'd love to hear from you — let us know if you need anything to make the process more accessible.