Regional Funeral Operations Manager | Growth & Service

Dignity PLC; United Kingdom; On-site; GBP 43,200 - 52,800; Full time

Benefits offered by this job

Car allowance

25 days annual leave

Bonus potential

Private medical cover

Pension scheme 4%

Life assurance 2x salary

Staff rewards platform

EAP & wellbeing

Development & progression

On-site parking

Job summary

Dignity PLC in Oxfordshire is seeking a results-driven Business Manager to oversee operations across the Oliver & James Funeral brand. You will lead day-to-day activities, drive revenue growth, and ensure compassionate, high-quality client care.

A strong leader will develop teams, manage budgets, and deliver sustainable performance while upholding the brand’s standards. Key focus includes marketing, community engagement, and compliant funeral planning activities across locations.

Qualifications

• Proven experience leading high-performing teams.
• Strong commercial, financial, and operational acumen.
• Empathetic, service-oriented with excellent client outcomes.
• Knowledge of marketing principles, including digital engagement.
• Enjoys analysing data to drive decisions.
• Confident working independently to deliver results.
• Excellent communication, planning and problem-solving skills.
• Digitally savvy and comfortable using Office and scheduling tools.

Responsibilities

• Lead and manage day-to-day operations across multiple branches.
• Drive revenue growth through effective service offerings and client engagement.
• Deliver excellent service and respectful care for clients and the deceased.
• Uphold all industry, regulatory, and company standards.
• Develop and execute marketing plans to grow brand presence locally.
• Foster relationships within the local community through outreach and events.
• Manage financial performance and cost control to ensure long-term sustainability.
• Recruit, train, coach, and support your team to deliver high performance.
• Ensure compliance with FCA standards for all funeral planning activity.

Skills

Leadership

Commercial acumen

Operational management

Data analysis

Microsoft Office

Communication

Planning

Independent working

Client service focus

Tools

Microsoft Office Suite

Scheduling tools

Job description

Dignity PLC in Oxfordshire is seeking a results-driven Business Manager to oversee operations across the Oliver & James Funeral brand. You will lead day-to-day activities, drive revenue growth, and ensure compassionate, high-quality client care.

A strong leader will develop teams, manage budgets, and deliver sustainable performance while upholding the brand’s standards. Key focus includes marketing, community engagement, and compliant funeral planning activities across locations.