Regional Funeral Plans Growth Leader

Dignity Group; Wolverhampton; On-site; GBP 42,000 - 46,000; Full time

Benefits offered by this job

Private healthcare (BUPA)

Car allowance £4,000 per year

pension, life assurance and employee

Job summary

Dignity Group in Wolverhampton region is seeking a Regional Sales Manager to champion Funeral Plan sales across the branch network in the Central Region. The role is full-time with substantial field-based activity and regulatory oversight to ensure correct customer outcomes.

You will train and coach regional colleagues, oversee adherence to Pre-Need Training and Competence Scheme, and collaborate with business leaders to hit sales targets while driving community engagement.

Qualifications

• Experience working in a regulated sales environment is advantageous but not essential.
• Ability to grow sales whilst ensuring correct customer outcomes are achieved.
• Ability to coach, train and develop colleagues to improve performance with accurate record keeping.
• Excellent communication and stakeholder engagement skills and the ability to collaborate with all levels of a business effectively.
• Understanding of a funeral director environment is desirable as well as having great sensitivity to customer interactions.
• Exceptional planning, prioritisation, and time management skills.

Responsibilities

• Collaborate with Business Leaders to drive Funeral Plan sales and achievement of targets.
• Collaborate with Business Leaders to cross sell Pre-Need products to existing customers through effective conversations, follow ups and cross selling.
• Collaborate with Business Leaders to grow Funeral Plan business through effective community engagement.
• Maintain the T&C scheme across your Region, taking responsibility for ensuring that all aspects of the scheme are adhered to and customers receive the correct customer outcome.
• To facilitate and deliver new Funeral Plan Consultant induction training as required under the T&C scheme, training and authorising new Funeral Plan Consultants to required standards.
• Conduct and document observations and role plays, providing constructive feedback and highlighting areas for development and business improvement whilst ensuring the sales process is followed.
• Ensure sufficient business outcomes are achieved to evidence ongoing competence.
• Conduct 121s with authorised sellers to discuss performance and KPI’s, develop colleagues skills, manage risks and drive better customer outcomes.
• Provide coaching and development to branch colleagues improve customer outcomes and achieve business objectives.
• Monitor regional pre-need complaints, cancellations, survey feedback and mystery shops.
• Consistently demonstrate TCF and good Conduct Risk behaviours by placing the customer’s best interest at the heart of everything you do.
• Responsible for adherence to compliant process within all sales.
• Maintain comprehensive contact reports and meeting notes and ensure distribution to relevant parties.

Skills

Regulated sales

Sales leadership

Stakeholder management

Coaching & training

Customer outcomes

Field-based travel

Tools

Word

Excel

Access

PowerPoint

Outlook

Teams

Job description

Dignity Group in Wolverhampton region is seeking a Regional Sales Manager to champion Funeral Plan sales across the branch network in the Central Region. The role is full-time with substantial field-based activity and regulatory oversight to ensure correct customer outcomes.

You will train and coach regional colleagues, oversee adherence to Pre-Need Training and Competence Scheme, and collaborate with business leaders to hit sales targets while driving community engagement.