Domestic Abuse Refuge Practitioner

Sheffieldwomensaid; Sheffield; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Generous leave entitlement (28 days +

Job summary

Sheffield Women's Aid is seeking a Domestic Abuse Refuge Practitioner to join the refuge support team. The role involves supporting women and families in refuges, working across two bases (3 days at one, 2 days at the other) and contributing to safeguarding and ICT-informed record-keeping.

The position includes an on-call rota with additional payments. The role requires enthusiasm, confidence in public-facing work, trauma-informed approach, and commitment to training and safeguarding protocols.

Qualifications

• Experience in public-facing roles and supporting women who have lived with trauma.
• Ability to maintain accurate records and use ICT systems.
• Willingness to participate in safeguarding procedures and training.

Responsibilities

• Provide support to women and families in refuges as part of the refuge support team.
• Assist in helping residents begin to recover from trauma and move forward safely.
• Share duties between two base sites (3 days at one site, 2 days at the other).

Skills

Public-facing work

Trauma-informed support

Team collaboration

Time management

Record keeping

ICT proficiency

Willingness to train

Crisis management

Job description

37.5 hours ( including shifts from 08:30 - 16:30 and 11:00 - 19:00).

(Willing to participate in On Call rota providing out of hours support approx. 1 week in every 8 - additional payment received for On Call).

Job Description

Sheffield Women's Aid (SWA) is one of the leading domestic abuse charities in Sheffield. SWA believes that every woman and child has the right to live free from all forms of violence and abuse and has been supporting hundreds of women and children every year since 1974.

As a Domestic Abuse Refuge Practitioner, you will be part of the refuge support team, based providing support to women and families living within our refuges helping them to begin to recover from the trauma and abuse they have experienced and move forward in a safe and planned way.

You will work across both our main refuge sites, working on average 2 days per week at each site.

What we're looking for

An enthusiastic, confident woman looking for a new opportunity in a role that makes a real difference. Who will be able to demonstrate these skills and qualities:

Confident working in a public facing role.

Experience of working with / supporting women who have lived with trauma.

A full driving licence and access to a vehicle with business insurance.

Confident to work within a wider team working across different work bases (as you will be required to work half of each week at each of our 2 bases - 3 days at one base and 2 days at other).

Awareness of safeguarding procedures and processes (both children and adults).

Excellent communication and record keeping skills.

Ability to use ICT.

Willingness to take on further training within your role.

Confidence in working as part of a team and managing work load alone.

Excellent time and crisis management skills.

Willing to participate in an On-Call rota providing out of hours support (approx 1 week in every 8 - 10) - additional payment will be rec'd for on call duties.

SWA seeks to represent the communities we serve and actively welcome applications from Black and minority women, Eastern European women and women with lived experience of domestic abuse; also applicants with community language skills.

(Due to the nature of this role, SWA will only consider females/ women for these positions. This is in accordance with the provisions of the Equality Act 2010 (pursuant to Schedule 9, Part 1) as a genuine occupational requirement).

(Please note we are not currently able to offer visa sponsorship).

Generous leave entitlement (28 days + Bank Holidays pro rata).

Excellent induction, training and ongoing support.

Access to national discount schemes.

Closing Date

11th November 2026

(Interviews scheduled for 20th November 2026)