Referrals Officer: Data, Risk & Service Impact

Reading Voluntary Action; Reading; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Reading Voluntary Action is seeking a Referrals Officer to support residents by processing referrals, maintaining accurate case data and contributing to smooth service delivery.

The postholder will develop an understanding of risk assessment and management, enabling early identification of concerns and collaboration with the Referral & Premises Manager to ensure safe, appropriate placements.

Qualifications

• Excellent verbal and written communication with strong attention to detail.
• Proficient IT skills, especially Excel and Word.
• Effective time management and organisational abilities.
• A commitment to the values and mission of the Charity.

Responsibilities

• Process referrals and complete pre-arrival tasks.
• Liaise with the Referral & Premises Manager on placement concerns.
• Manage resident departures and complete end of placement assessments.
• Prepare quarterly data reports and gather service statistics.
• Monitor KPIs to ensure targets are met.
• Maintain accurate case records using local systems.
• Contribute to team meetings, practice development, training and supervision.

Skills

Communication

Time management

Commitment to charity

Tools

Microsoft Excel

Microsoft Word

Job description

Reading Voluntary Action is seeking a Referrals Officer to support residents by processing referrals, maintaining accurate case data and contributing to smooth service delivery.

The postholder will develop an understanding of risk assessment and management, enabling early identification of concerns and collaboration with the Referral & Premises Manager to ensure safe, appropriate placements.