Referral and Performance Administrator

Citizens Advice Ltd; Coventry; Hybrid; GBP 17,000 - 21,000; Part time

Job summary

Coventry Citizens Advice is seeking a Referral and Performance Administrator to join our CORE Project. The postholder will manage the front end of the referral pathway, ensuring residents enter the service promptly and referrals are recorded accurately.

Based at Coventry Citizens Advice Offices with remote working as required, the role also provides central control for referral workflow, deadlines and performance reporting, helping partners with timely feedback.

Responsibilities

• The Referral and Performance Administrator is a key delivery role within our CORE Project.
• The postholder will manage the front end of the referral pathway, ensuring residents enter the service promptly, referrals are complete and accurately recorded, cases are allocated appropriately, and no resident is lost in the process.
• The role provides the central control point for referral workflow, contractual deadlines, performance information, follow-up activity and feedback to referring partners.

Job description

Apply before 11.59pm on 15 October 2026.

Interviews will take place on 22 October 2026.

About the role

Job Title: Referral and Performance Administrator

Hours: 28 Hours per week, worked across five days ( 6 hours per day)

Contract: Permanent

Employed by: Coventry Citizens Advice

Based at: Coventry Citizens Advice Offices with remote working as required

Applications will be assessed on a rolling basis.

Purpose of the Role

The Referral and Performance Administrator is a key delivery role within our CORE Project. The postholder will manage the front end of the referral pathway, ensuring that residents enter the service promptly, referrals are complete and accurately recorded, cases are allocated appropriately, and no resident is lost in the process. The role provides the central control point for referral workflow, contractual deadlines, performance information, follow-up activity and feedback to referring partners.

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