Referrals Officer – closing date 21 October 2026

Reading Voluntary Action; Reading; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Reading Voluntary Action is seeking a Referrals Officer to support residents by processing referrals, maintaining accurate case data and contributing to smooth service delivery.

The postholder will develop an understanding of risk assessment and management, enabling early identification of concerns and collaboration with the Referral & Premises Manager to ensure safe, appropriate placements.

Qualifications

• Excellent verbal and written communication with strong attention to detail.
• Proficient IT skills, especially Excel and Word.
• Effective time management and organisational abilities.
• A commitment to the values and mission of the Charity.

Responsibilities

• Process referrals and complete pre-arrival tasks.
• Liaise with the Referral & Premises Manager on placement concerns.
• Manage resident departures and complete end of placement assessments.
• Prepare quarterly data reports and gather service statistics.
• Monitor KPIs to ensure targets are met.
• Maintain accurate case records using local systems.
• Contribute to team meetings, practice development, training and supervision.

Skills

Communication

Time management

Commitment to charity

Tools

Microsoft Excel

Microsoft Word

Job description

We are currently seeking a Referrals Officer to join our dedicated team. This is a vital role, processing referrals for residents, maintaining accurate data and contributing to the smooth operation of our service. The postholder will come with or be able to develop a good understanding of risk assessment and management, enabling them to identify risk management concerns and share these with the Referral and Premises Manager at the earliest opportunity.

Key Responsibilities:

• Process referrals, ensuring all pre-arrival tasks are completed.
• Liaise with the Referral & Premises Manager regarding any concerns about the suitability of placements.
• Manage resident departures and complete end of placement assessments.
  Prepare quarterly data reports and gather statistical information on our services.
• Monitor and report on key performance indicators (KPIs) to ensure targets are met.
• Maintain accurate records using appropriate case management and local systems.
• Actively contribute to team meetings, practice development, training, and supervision.
• Work in line with all Elizabeth Fry Charity policies and procedures.

Essential Skills and Experience:

• Excellent verbal and written communication skills with strong attention to detail.
• Confidence using IT systems, particularly Microsoft Excel and Word.
• Effective time management and organisational skills.
• A commitment to the values and mission of the Charity.

6 Coley Avenue

Reading

RG1 6LQ

Location

Central Reading

Contact

Caroline Wharton (Referrals and Premises Manager)

Open for applications from

18 September 2026

Closing date for applications

21 October 2026

Scheduled interview date

29 October 2026

Will my application be acknowledged?

All applicants, successful or otherwise, can expect to receive a reply from us in due course