Referrals Coordinator

Achieve Together; Leatherhead; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Career progression

Employee discounts across retailers

Life Assurance

Stream financial health app

Job summary

Achieve together is seeking a Referrals Coordinator to join our community hub team in the UK. The role focuses on managing the referral journey from initial enquiry through admission, ensuring accurate documentation, funding details, and timely completion of papers.

You will report to the Commercial Manager and provide administrative and coordination support to Growth and Partnerships Managers and operational teams.

Qualifications

• Experience in administrative, coordination, customer service or support roles with accurate record keeping.
• Strong organisational skills to manage multiple referrals and time-sensitive actions.
• Good attention to detail, updating systems and following processes.
• Confident user of Microsoft Excel for trackers and reporting.

Responsibilities

• Manage referral journey from enquiry to admission.
• Keep referral information, funding, placement paperwork and admission admin up to date.
• Report to Commercial Manager and provide admin support to Growth and Partnerships Managers.
• Support wider Community Hub operations with coordination tasks.
• Ensure referrals progress aligned with capacity, priorities and governance.
• Demonstrate strong organisation, attention to detail, system accuracy and clear communication.

Skills

Administrative skills

Coordination

Customer service

Diary coordination

Data entry

Process tracking

Excel

Attention to detail

Organisational skills

Communication

Tools

Microsoft Excel

Job description

Are you looking for a career that makes a real difference? A role with Achieve together might be the perfect opportunity for a long-lasting, rewarding career in the social care sector. We are looking for team members who are passionate about supporting people, helping our Operations teams deliver excellent care and support, and celebrating achievements.

Job Description

We are seeking a highly skilled and motivated Referrals Coordinator to join our community hub team. The successful candidate will play a crucial role in supporting the organisation's core operations and ensuring the efficient and effective delivery of services.

Key Responsibilities

The Referral Coordinator will manage the referral journey from initial enquiry through to admission, ensuring each referral is coordinated smoothly, accurately and within agreed timeframes. The role is responsible for keeping referral information, documentation, funding details, placement paperwork and admission administration complete, up to date and clearly tracked. Reporting to the Commercial Manager, the Referral Coordinator will provide administrative and coordination support to Growth and Partnerships Managers, operational teams and the wider Community Hub. They will help ensure referrals progress in line with home capacity, placement suitability, local priorities and commercial governance requirements. This role requires strong organisation, attention to detail, system accuracy and clear communication, with a focus on delivering a consistent, timely and positive customer experience throughout the referral pathway.

Requirements

• Previous experience in an administrative, coordination, customer service or support role, ideally involving accurate record keeping, diary coordination, data entry or process tracking.
• Strong organisational skills, with the ability to manage multiple referrals, competing priorities and time-sensitive actions in a structured and consistent way.
• Good attention to detail, with the ability to maintain accurate records, update systems, check documentation and follow agreed processes.
• Confident user of Microsoft Excel, with the ability to maintain trackers, update spreadsheets, organise data and support basic reporting.

Benefits

• Career progression and training opportunities
• Employee discount schemes across a range of retailers and services, Stream- a financial health app that gives you the ability to receive optional pay advances
• Life Assurance

For all our amazing benefits please visit here: Rewards and Benefits - Achieve together

Passion for positively shaping lives is just as important to us as your experience. Building on your existing knowledge we will give you all the training and support that you need. You just need an appetite for learning and a real desire to make a difference to peoples’ lives. So, if you want to start, or continue your career journey in care with us, we want to hear from you!

We regularly review our job adverts to ensure they reflect current hiring needs. In some cases, adverts may close earlier than the stated deadline if we receive sufficient applications or the role is filled. Conversely, some adverts may remain open beyond the original closing date until the position is successfully filled. This approach helps us attract the best talent while maintaining flexibility in our recruitment process.

To ensure fair consideration and timely progression, internal applicants should submit their applications no later than the end of the first week after the role is advertised. Applications received after this point may not be guaranteed review.