Referral and Performance Administrator

Citizens Advice; Coventry; On-site; GBP 26,000 - 32,000; Full time

Job summary

Citizens Advice in Coventry invites applications for a Referral and Performance Administrator. This role sits within our CORE Project and focuses on the front end of the referral pathway, ensuring residents enter the service promptly and referrals are complete and correctly recorded.

You will help allocate cases, monitor contractual deadlines, and provide performance information and feedback to partners, acting as the central control point for referral workflow.

Responsibilities

• Manage the front end of the referral pathway, ensuring residents enter the service promptly and referrals are complete and accurately recorded, with cases allocated appropriately.

Job description

Purpose of the Role

The Referral and Performance Administrator is a key delivery role within our CORE Project. The postholder will manage the front end of the referral pathway, ensuring that residents enter the service promptly, referrals are complete and accurately recorded, cases are allocated appropriately, and no resident is lost in the process. The role provides the central control point for referral workflow, contractual deadlines, performance information, follow-up activity and feedback to referring partners.