Referral & Performance Lead

Citizens Advice; Coventry; On-site; GBP 26,000 - 32,000; Full time

Job summary

Citizens Advice in Coventry invites applications for a Referral and Performance Administrator. This role sits within our CORE Project and focuses on the front end of the referral pathway, ensuring residents enter the service promptly and referrals are complete and correctly recorded.

You will help allocate cases, monitor contractual deadlines, and provide performance information and feedback to partners, acting as the central control point for referral workflow.

Responsibilities

• Manage the front end of the referral pathway, ensuring residents enter the service promptly and referrals are complete and accurately recorded, with cases allocated appropriately.

Job description

Citizens Advice in Coventry invites applications for a Referral and Performance Administrator. This role sits within our CORE Project and focuses on the front end of the referral pathway, ensuring residents enter the service promptly and referrals are complete and correctly recorded.

You will help allocate cases, monitor contractual deadlines, and provide performance information and feedback to partners, acting as the central control point for referral workflow.