Team Lead, CORE Project - Referrals & Operations

Citizens Advice BANES; Coventry; On-site; GBP 32,000 - 42,000; Full time

Job summary

Coventry Citizens Advice is seeking a Team Leader to provide day-to-day operational leadership for the CORE Project Coventry, ensuring referrals move promptly through the service and residents receive person-centred help.

The postholder will manage workflow, caseloads, performance and case-recording standards, working closely with colleagues to support staff and maintain a high standard of service.

Responsibilities

• Provide day-to-day operational leadership for the CORE Project Coventry, ensuring referrals move through the service promptly and residents receive person-centred help.
• Manage workflow, caseloads, performance and case-recording standards, working closely with Referral and Performance Administrator, Project Manager and Advisors.

Job description

Coventry Citizens Advice is seeking a Team Leader to provide day-to-day operational leadership for the CORE Project Coventry, ensuring referrals move promptly through the service and residents receive person-centred help.

The postholder will manage workflow, caseloads, performance and case-recording standards, working closely with colleagues to support staff and maintain a high standard of service.