Team Leader, Client Services & Referrals (Remote)

Citizens Advice Ltd; Coventry; Hybrid; GBP 32.000 - 46.000; Vollzeit

Zusammenfassung

Coventry Citizens Advice is seeking a Team Leader to provide day-to-day operational leadership for the CORE Project Coventry, ensuring referrals move through the service promptly and residents receive consistent, person-centred help.

You will manage workflow, caseloads and performance, and work closely with the Referral and Performance Administrator, Project Manager and Advisors to support staff and deliver high-quality advice services.

Aufgaben

• Provide day-to-day operational leadership for the CORE Project Coventry.
• Ensure referrals move through the service promptly.
• Support staff and residents with consistent, person-centred help.

Jobbeschreibung

Coventry Citizens Advice is seeking a Team Leader to provide day-to-day operational leadership for the CORE Project Coventry, ensuring referrals move through the service promptly and residents receive consistent, person-centred help.

You will manage workflow, caseloads and performance, and work closely with the Referral and Performance Administrator, Project Manager and Advisors to support staff and deliver high-quality advice services.