Referral Administration Specialist – SPA

Cambridgeshire and Peterborough NHS Foundation Trust (CPFT); Peterborough; On-site; GBP 26,000 - 27,000; Full time

Job summary

Cambridgeshire and Peterborough NHS Foundation Trust is seeking a motivated Administration Assistant at Band 3 to support the Single Point of Access in Peterborough. The role involves processing referrals, handling enquiries, and delivering efficient administrative support within a busy NHS setting.

The ideal candidate will have strong customer care and telephone skills, a commitment to patient confidentiality, and the ability to work as part of a team.

Qualifications

• Excellent customer care and communication skills.
• Ability to work as part of a team and handle confidential information.
• Experience in a busy NHS office environment is advantageous.

Responsibilities

• Word processing, emailing, and handling all forms of correspondence.
• Manage diary for clinicians/managers as required.
• Organise appointments using appropriate systems.
• Provide operational support to colleagues.

Skills

Customer service

Telephone skills

Teamwork

Confidentiality

IT literacy

Education

GCE/GCSE

RSA Stage II/NVQ Level 2 in Administration

Tools

Health care IT systems

Job description

Cambridgeshire and Peterborough NHS Foundation Trust is seeking a motivated Administration Assistant at Band 3 to support the Single Point of Access in Peterborough. The role involves processing referrals, handling enquiries, and delivering efficient administrative support within a busy NHS setting.

The ideal candidate will have strong customer care and telephone skills, a commitment to patient confidentiality, and the ability to work as part of a team.