Administrator

Cambridgeshire and Peterborough NHS Foundation Trust (CPFT); Cambridge; On-site; GBP 26,000 - 27,000; Part time

Job summary

Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) seeks a part-time Administrator (30 hours/week) for the Cambridge Admin Hub. You will provide administrative support to countywide teams, liaising with clinicians, patients and colleagues to ensure smooth service delivery in Cambourne.

The role is permanent, with a salary £25,760–£27,476 pro rata per year. Probation applies and inclusion is central to CPFT’s values.

Qualifications

• Word processing of all forms of correspondence, reports and summaries.
• Use effective telephone techniques to healthcare professionals, patients, and other agencies.

Responsibilities

• Word processing of all forms of correspondence, reports and summaries.
• Use effective telephone techniques to healthcare professionals, patients and other agencies.
• Record information in the chosen software timely and accurately.
• Manage all calls within the defined time frame professionally.
• Deal with difficult callers calmly and professionally.
• Book interpreters and transcribe documents as needed.
• Inputting and updating service user information in systems.

Skills

Excellent customer care skills

Communication skills

Organisational skills

Telephone manner

Teamwork / initiative

Medical terminology

SystmOne

Teams

Microsoft Office

Education

GCE/GCSE standard

NVQ Level 2 in Administration

Written English proficiency

Tools

SystmOne

Teams

Microsoft Office

Job description

Main area Administrative and Clerical Grade Band 3 Contract Permanent Hours Part time - 30 hours per week (To Be discussed at interview) Job ref 310-OPAC-8189475

Site Cambridge OPAC Admin Hub Town Cambourne, Cambs Salary £25,760 - £27,476 per annum pro rata Salary period Yearly Closing 21/09/2026 23:59

Job overview

The ESD/Neuro Rehab service is currently looking to recruit an enthusiastic and motivated part-time Administrator to work in our Cambridge Admin Hub in Cambourne. The role is a permanent contract working 30 hours per week.

The successful candidate will be providing administration support to a countywide service covering Cambridge, Huntingdon, Fenland and Peterborough liaising with clinicians and service users to ensure an effective, efficient, and streamlined service.

Main duties of the job

The post holder will have excellent communication, organisational and customer service skills. If you are looking for a new challenge to be part of a growing, innovative service then we want to hear from you.

We have 4 Integrated Care Admin Hubs based in Cambourne, Huntingdon, Peterborough and Fenland providing administrative support for Neighbourhood Teams, Specialist Services and Mental Health Teams. The main principle of the Admin Hubs is to ensure the provision of a professional and competent service, as well as offering excellent customer care to patients, their families, and colleagues. We aim to do so by ensuring professional leadership, excellent training and development opportunities for admin staff and standardised job descriptions.

We are looking for someone who is self-motivated and works well within a team whilst being able to work independently.

Working for our organisation

Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead fulfilling lives.

Our clinical teams deliver a wide range of NHS services across inpatient, primary care and community settings, including children’s, adult and older people’s mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, and research and development.

To achieve our goals, we recruit high calibre candidates who share our vision and values. As an equal opportunities’ employer, we welcome applications from all sections of the community, particularly under represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.

All appointments are subject to the successful completion of a probationary period.

Please note we reserve the right to close adverts early should we receive sufficient applications.

Regrettably, we cannot offer sponsorship for all roles. If you apply for a post that does not attract sponsorship, your application will be withdrawn from the process.

For further information on CPFT, please visit our website at https://www.cpft.nhs.uk

Detailed job description and main responsibilities

Please refer to the attached Job Description and Person Specification for full details of responsibilities.

• Word processing of all forms of correspondence, reports and summaries that are required by the team.
• To use effective telephone techniques to healthcare professionals, patients, and other agencies in a quick and efficient manner.
• Record information in the chosen software timely and accurately.
• Manage all calls within the defined time frame and in a controlled and professional manner.
• Deal with difficult callers in a calm and professional manner.
• Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.
• Book interpreters, online, face to face and transcribing of documents.
• Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
• Maintaining electronic records, ensuring that it is always kept up to date. In accordance with Trust procedures, track and receive notes in a timely manner.
• Ensure good customer service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate.
• Undertake training of new staff as directed by Line Manager and/or other managers.

Person specification

Skills & Abilities

• Excellent customer care skills.
• Ability to adopt an appropriate style and method of communication and deal effectively with people.
• Good Organisational Skills
• Excellent Telephone Manner, ability to listen and record accurate details and messages
• Ability to work as part of a team and on own initiative when needed
• Knowledge of medical terminology.
• Knowledge of SystmOne, Teams and Microsoft Office

Experience

• Experience of working in a busy and demanding office/customer facing environment
• Experience of planning and organising own workload and of staff within own span of control.
• Experience of supporting a multi-disciplinary team.
• Previous experience of working in an NHS office environment.
• Previous experience of working in a call handling environment.
• Knowledge of using outside commissioned interpreting companies.

Education / Qualifications

• Educated to GCE/GCSE standard.
• NVQ Level 2 in Administration or equivalent
• Good command of written English.

Knowledge and Understanding

• Understanding of confidentiality and the importance of maintaining confidentiality for patients.
• Knowledge of Data Protection Act

Here at Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) we are dedicated to providing high quality care with compassion. We deliver many of the NHS services that are provided outside of hospital and in the community such as physical, mental health and specialist services.

We are a health and social care organisation, offering a wide range of services, including:

• Integrated physical and mental health services for adults and older people;
• Specialist mental health and learning disability services;
• Children’s community services in Peterborough;
• Ground-breaking research

We strongly encourage applications from all sections of the community, particularly from under-represented groups including disabled people and members of our ethnic minorities and LGBTQ+ communities. For further information about our positive equality, diversity and Inclusion work, please visit https://www.cpft.nhs.uk/equalityanddiversity .

CPFT is looking to build upon its pool of temporary workers with Temporary Staffing Services (TSS). You will be asked at interview if you would be willing to register with TSS. This is an excellent opportunity for those looking to take on additional hours that are flexible around your personal circumstances.

Please be advised that in line with the WHO Health Workforce Support and Safeguards List, 2020 Cambridgeshire and Peterborough NHS Foundation Trust currently are unable to accept applications from overseas candidates whose country of residence is classed as a ‘Red List’ country.

Applicants who require entry into the UK will be required to provide a valid police certificate from the relevant authority from each country (except the UK) where the applicant has been present for 12 months or more, 10 years before the date of visa application, while aged 18 or over.

If you are successful at interview you will be subject to pre-employment checks, including a DBS (if appropriate), references and Occupational Health. To ensure a smooth process please bring all identity documents to your interview. A list of required identity documents will be attached to your interview invitation.

All communications will be sent to you via TRAC Systems. By applying for this post you are agreeing to CPFT transferring the information contained in this application to TRAC. If you are made an offer, information will also be transferred into the national NHS Electronic Staff Records system.