Administrators

Cardiff and Vale University Health Board; Little Eversden; On-site; GBP 20,000 - 23,000; Full time

Job summary

Cambridgeshire and Peterborough NHS Foundation Trust is seeking an enthusiastic OPAC Administration Services Administrator to support the Diabetes Service. You will provide patient-focused administrative support across multiple IT systems, manage referrals, waiting lists, and records, and deliver professional telephone service to referrers, clinicians and patients.

The role involves coordinating appointments, triaging referrals, and assisting with training of new staff while maintaining accurate

Qualifications

• GCSEs including English or equivalent.
• Experience in busy NHS or healthcare admin environment.
• Excellent written and spoken English.
• Ability to work in a fast-paced environment.

Responsibilities

• Coordinate inbound/outbound communications across formats.
• Schedule appointments and manage waiting lists.
• Input/update service user information on systems.
• Maintain paper and electronic filing systems.
• Process and triage referrals across pathways.
• Handle high-volume calls professionally.
• Use partner systems to manage workload.
• Handle telephone payments and banking transactions accurately.
• Collect patient feedback for service improvements.
• Provide operational support and cover for colleagues.
• Support clinical teams with admin tasks.

Skills

Administration

IT literacy

Communication skills

Data entry

Teamwork

Education

GCSEs including English

Level 2 Administration

NHS/healthcare experience

Tools

Health IT systems

Microsoft Office

Scanning/records software

Job description

OPAC Administration Services are recruiting a enthusiastic and motivated Administrators to support the Diabetes Service. The successful candidate will be providing patient focused administration support to a countywide service covering Cambridge, Fenland, Peterborough & Huntingdon liaising with our Nurses and services users to ensure an effective, efficient & streamlined service., The role involves providing comprehensive administrative support to our Diabetes Service. Responsibilities include processing referrals, managing waiting and triage lists, maintaining accurate service user records, and handling correspondence and data across multiple IT systems. The postholder will communicate professionally with referrers, clinicians, and service users, deliver an effective telephone service, coordinate interpreters, and support team operations through scanning, record management, and training of new staff., Please refer to the attached job description and person specification for full details of responsibilities

• Management and coordination of inbound and outbound communications and correspondence across multiple formats and channels.
• Responsible for the efficient coordination of appointment scheduling and proactive management of waiting lists to ensure timely access and optimal service delivery.
• Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
• Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
• Process and triage referrals across multiple pathways, applying specialist knowledge to ensure accurate prioritisation and appropriate allocation in line with service protocols.
• Effectively manage a high volume of incoming calls while navigating multiple systems and applying specialist knowledge to deliver a professional, responsive, and solution-focused service.
• Utilise both internal and external partner systems to efficiently manage workload, ensuring tasks are completed accurately, collaboratively, and in line with service standards.
• Handle telephone-based electronic payments and banking transactions with accuracy and security, ensuring compliance with financial procedures while delivering a professional and customer-focused service.
• Collect patient feedback to support continuous improvement and ensure the delivery of high-quality, patient-centred services.
• Manage and process incoming and outgoing mail in accordance with various established postal protocols and organisational procedures, ensuring secure and timely handling of all correspondence.
• Provide operational support, supervision, training, mentorship and cover to/of colleagues as directed by line manager.
• Providing a high level of administrative support to our clinical teams, building good professional relationships whilst setting & ensuring remit boundaries.
  Educated to GCSE level with four GCSEs at 4-9 or A-C including English or equivalent
• High level of written and spoken English., Level 2 or higher qualification in Administration or equivalent experience., Experience of working in a busy and fast paced environment
• Working with multiple people of various roles.
• Experience of planning and organising own workload
• Experience of administration duties & tasks, Experience of working in an NHS environment preferably an NHS office environment.
• Experience in using computer programmes including health care IT systems, Good organisational skills
• Good computer/IT literacy skills
• Effective communicator with the ability to adopt an appropriate style & method of communication.
• Attention to detail & accuracy of work.
• Able to work on own initiative
• Able to work as part of a team.
• Able to work under occasional pressure/stress., Ability to travel independently and in a timely manner across Cambridgeshire and Peterborough to meet strict deadline
  
• Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead fulfilling lives.
• Our clinical teams deliver a wide range of NHS services across inpatient, primary care and community settings, including children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, and research and development.